Booking your COVID-19 vaccination

Who we’re vaccinating

From 3 May 2021, the ACT Government COVID-19 vaccination clinics are opening appointments to all people in phase 1a and 1b, and people aged 50 years and over.

Where can I get vaccinated?

COVID-19 vaccinations are being offered in the ACT at

*Pfizer clinic for people under 50 (with a few exceptions)
**AstraZeneca clinic for people 50 years and over (with a few exceptions)

How to book your COVID-19 vaccination

Eligible people can make a booking:

  • online – using the ACT Government booking system MyDHR
  • phone – call the ACT Government COVID-19 Vaccination Line on 02 5124 7700, 8am to 5pm, Monday to Friday. Save time by using the call back service and you won't lose your place in the queue
  • at a GP – use the Commonwealth Government’s Vaccine Eligibility Checker for a list of participating practices
  • at Winnunga Nimmityjah Aboriginal Health Service –call reception on 02 6284 6222, 9am to 5pm, Monday to Friday.

Your second dose appointment will be made during your first visit at the clinic.

Please ensure you wait at least 14 days between a dose of any vaccination, like the flu vaccine, before you get a dose of the COVID-19 vaccine. This is a precautionary recommendation that allows for proper safety and monitoring of vaccines.

Booking a COVID-19 vaccination – printable factsheets

Online appointments

Booking your first COVID-19 vaccination appointment online takes two easy steps!

  1. Sign up to MyDHR and confirm you’re eligible to get vaccinated. An invite to book an appointment will be sent to you within 24 hours of signing up.

MyDHR not recognising your Medicare card?

It could be because:

  • You are entering it in wrong

When filling out the Medicare number, please note the format needs to be XXXXXXXXXX-X where the last digit (IRN) is what appears next to your first name on your Medicare card.

Medicare card

  • You have a new Medicare card

Your Medicare number changes when you get a new card.

If you haven’t attended a public health facility in the ACT since getting a new card, call 02 5124 5000 for MyDHR technical support (24 hours a day, 7 days a week). They can update your Medicare card in the system so you can book online.

  • You’ve never accessed the public health system in the ACT.

Call the ACT COVID-19 Vaccination Line on 02 5124 7700 (8am to 5pm, Monday to Friday) to make an appointment.

Please call the ACT COVID-19 Vaccination Line on 02 5124 7700, between 8am to 5pm, Monday to Friday, if you require additional assistance during your appointment, or if you need to book an appointment on behalf of someone else.

  1. Sign in to MyDHR to schedule your COVID-19 vaccination appointment. You will receive a text message or email confirming you've booked within the hour. Your second dose appointment will be made during your first visit.

If you  have any issues using MyDHR, call 02 5124 5000 (24 hours a day, 7 days a week) or see MyDHR Frequently Asked Questions.

Please call the ACT COVID-19 Vaccination Line on 02 5124 7700, between 8am to 5pm, Monday to Friday, if you require additional assistance during your appointment, or if you need to book an appointment on behalf of someone else.

Using MyDHR to book your online appointment

Diagram containing steps to make a COVID-19 vaccination appointment at an ACT Government clinic

Preparing for your COVID-19 vaccination – informed consent

Before your vaccination appointment, it's important you read important information on providing your consent. Please visit the Preparing for your COVID-19 vaccination page.

Cancelling or rescheduling your appointment

If you can’t make it to your appointment because you’re unwell, have COVID-19 symptoms or for other reasons, please reschedule or cancel your appointment by logging into your MyDHR account, using our cancellation form or calling 02 5124 7700.

Frequently asked questions

Below is a list of answers you may have when making a COVID-19 vaccination booking.

If you have any technical issues when using MyDHR, please call 02 5124 5000 (24 hours a day, 7 days a week).

What is MyDHR and why should I use it? 

MyDHR is the ACT Government’s COVID-19 vaccination online booking system.

You can use it to book your appointment online at an ACT Government clinic.

Once you’ve got a MyDHR account you’ll be able to use it in the future as part of the ACT Government’s Digital Health Record.

Learn more about the Digital Health Record.

How is MyDHR different to MyHealth Record?

Your Digital Health Record (MyDHR) is a more detailed record than the My Health Record, which only holds a summary of key health information.

For example, the Digital Health Record will include data on observations performed by clinicians, details about who administered a medication and at what time, as well as information from devices such as heart rate monitors.

It will include information on what bed a person is assigned and operating theatre bookings including surgery staffing information.

Both the Digital Health Record and the My Health Record are useful and complementary. Relevant data from the Digital Health Record will be automatically uploaded to the My Health Record for people that have not opted out, as it is now from our current systems.

I’m having issues signing up to MyDHR

The information you provide to activate your MyDHR account is cross checked against your existing health care information in ACT Health’s existing clinical IT systems.

Make sure you include your:

  • First name
  • Surname
  • Middle name (if you have one)

If you don't have a Medicare card and/or have never visited an ACT public health facility, you will not be able to sign up to MyDHR.

In addition, if you have a new Medicare card and haven’t attended a public health facility in the ACT since getting the new card, you will not be able to sign up to MyDHR.

If this applies to you, please call the ACT COVID-19 Vaccination Line on 02 5124 7700 between 8am to 5pm, Monday to Friday.

If you have any technical issues when using MyDHR, please call 02 5124 5000 (24 hours a day, 7 days a week).

I’ve signed up to MyDHR and confirmed I’m eligible. When will I be able to schedule a booking?

An invite to book your COVID-19 vaccination appointment will be sent to you within 24 hours of signing up after you’ve filled out the eligibility question.

I’ve scheduled my COVID-19 vaccination appointment – how come I haven’t received a confirmation?

Once you’ve scheduled your COVID-19 vaccination appointment on MyDHR, you’ll receive a text message or email confirming you’re booked in within the hour.

I don’t have a Medicare card. Can I still book online? 

No. In order to sign up for MyDHR, you need to provide your name, date of birth and Medicare card number.

If you do not have a Medicare card, or do not know your number, call the ACT COVID-19 Vaccination Line on 02 5124 7700 between 8am to 5pm, Monday to Friday.

How will my information be used and stored?

The information you provide to activate your MyDHR account is cross checked against your existing health care information in ACT Health’s existing clinical IT systems.

Access to these systems is restricted to clinicians and supporting workers directly involved in your care as a consumer of the health care system in the ACT.

There are government processes and laws that provide assurance that your information is protected.

Can I book an appointment on behalf of family and/or friends? 

No. Booking for your family and/or friends is known as acting as a ‘proxy’.

Booking as a proxy is not enabled for COVID-19 vaccination online bookings via MyDHR at this stage.

Please call the ACT COVID-19 Vaccination Line on 02 5124 7700 if you require additional assistance during your appointment, or you need to book an appointment on behalf of someone else.

Our friendly booking team will help you to make a vaccination appointment over the phone. The line is open Monday to Friday between 8am and 5pm.

Can I book my second dose COVID-19 vaccination appointment via MyDHR?

No. Your second dose appointment will be made during your first visit with your immunisation provider. It will be reflected on your MyDHR account.

If you can’t attend an upcoming appointment, whether it’s for your first or second dose COVID-19 vaccination appointment, you can cancel or schedule via MyDHR.

I’ve cancelled my upcoming COVID-19 vaccination appointment. Can I reschedule viaMyDHR?

Yes, you can cancel or reschedule your COVID-19 vaccination appointment via MyDHR.

I had my first COVID-19 vaccination outside the ACT (in another state, territory or overseas). Can I book my second vaccination via MyDHR?

Please call the ACT COVID-19 Vaccination Line on 02 5124 7700 between 8am to 5pm, Monday to Friday to discuss your options.

Can I book my vaccination with my GP instead of an ACT Government clinic?

If your GP is one of the participating clinics, you may wish to receive your vaccine from them as they know your health history and can discuss any concerns you may have.

Alternatively, if you don’t have a GP, or your GP is not participating, you can access another GP or respiratory clinic.

Participating clinics can be found using the COVID-19 Vaccine Eligibility Checker on the Australian Government website.

Please note the Pfizer vaccine is currently preferred over the AstraZeneca vaccine for adults aged under 50 years of age who have not already received a first dose of the AstraZeneca vaccine.

At this time, only the ACT Government clinic at Garran offers the Pfizer vaccine.

How is this system different to the Australian Government’s booking system?

The Australian Government’s Vaccine Eligibility Checker provides a consolidated view for consumers to identify vaccination centres in their area, and details on how an appointment can be made.

Consumers are then referred to the relevant booking system, like MyDHR, to make a booking.

The booking system appears to be down, how do I book my appointment?

Please call the ACT COVID-19 Vaccination Line on 02 5124 7700 between 8am to 5pm, Monday to Friday.

Alternatively, if you’d like technical support when using MyDHR, please call 02 5124 5000 (24 hours a day, 7 days a week).

acknowledgement icon
Acknowledgement of Country

We acknowledge the Traditional Custodians of the ACT, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

Last Updated: May 12 2021