Questions about COVID-19
The ACT Government has established a helpline to assist the community through the challenges of COVID-19.
The Helpline is to help the community stay informed and to access services related to COVID-19, including for businesses.
The Helpline operates on 02 6207 7244 between 8am and 8pm daily.
In an emergency, call triple zero (000) for urgent medical help.
National Coronavirus Helpline
Call this line if you are seeking general information on coronavirus. This line operates 24 hours a day, seven days a week on 1800 020 080.
Other ACT Government feedback
Use the ACT Government online feedback system to submit service requests, questions, comments, complaints and suggestions.
Submissions made via the online feedback system are sent directly to the Australian Capital Territory (ACT) Government agency responsible for the issue in question. Customers who choose to register their details are able to track or update submissions via their account page.
Reporting non compliance
To help slow the spread and rate of transmission of COVID-19, the Federal and ACT Government announced a range of prohibited activities and venues. This includes non-essential businesses being temporarily closed and limits to the number of people who can gather together in groups.
By completing this form, you are agreeing that you have read and understood the latest ACT Health Directions and understand how they apply to the business, activity or individual you are reporting.
Please note, ACT Government can only investigate non-compliance which occurred in the ACT. Please contact the relevant jurisdiction if you believe you observed non-compliance elsewhere.
Emergency food relief
In these unprecedented times, many Canberrans of all backgrounds may need some extra support.
The ACT Government recognises this and have put in place a number of initiatives to support vulnerable Canberrans at this time. We are working with community partners to ensure that people who need access to food and essential groceries can get assistance through the Canberra Relief Network.
To ensure there are enough relief items to distribute amongst those most in need, the following eligibility criteria for access to the Canberra relief Network support will be:
- Pre-existing clients of food pantries
- Current clients of community services organisations in our network (see list)
- Community members, that are receiving some form of government payments
- Individuals and families escaping family violence, refugees and migrants
- Individuals and families directly affected by the pandemic: casual workers, international students, including those isolated due to COVID-19 infection, carers of individuals with COVID-19 or disability, health challenges or chronic illnesses; as well as those whose employment has been impacted.
If you meet this criteria and need support, please fill out the form linked below.
Note: If you are a community organisation that is funded by the ACT Government and you are struggling during this unprecedented time, please reach out to your relationship manager to discuss ways in which we can support you.
For practical advice for businesses operating through changed arrangements due to COVID-19 and information on the including the ACT Economic Survival Package, contact the COVID-19 Helpline on 02 6207 7244, which operates between 8am and 8pm daily.
ACT Government Directory
To locate any other ACT Government directorate or agency please visit the ACT Government Directory.