Public health guidance for acute respiratory illnesses in other disability care settings

This advice is subject to change. Always refer to the webpage for the latest advice.

📌 This page was last updated on 14 October 2022

Most recent changes:

  • As of Friday 14 October 2022, people in the ACT who test positive to COVID-19 are no longer required to isolate at home. ACT Health strongly recommends that people who test positive for COVID-19 stay at home until their symptoms are gone. Staff members who work in high risk settings and who provide in-home disability or aged care services should not return to work for 7 days after the date of their positive COVID-19 test without prior approval from the facility or employer.

Who is this advice for?

The title 'Managing COVID-19 in other disability care settings' is being used to refer to all disability service provision that does not occur in specialist residential care facilities.

Examples include:

  • a carer or worker who visits one or more households to provide care to a person in that household or households
  • community and day programs, excluding educational settings such as schools or early childhood education.

Due to the diversity of disability care settings, there may be some elements of this page that may not apply to your particular situation.

The basic principles and steps to take following an exposure to an acute respiratory illness (ARI), including COVID-19 or influenza remain the same.

Some of these disability services may involve the provision of close personal care to people at risk of severe disease from COVID-19, influenza and other ARIs. While these are interactions that require appropriate PPE, overall these services would not be considered high-risk settings in the way hospitals, residential aged care or residential disability care facilities, or correction/detection facilities are.

You are encouraged to read this page in conjunction with information on the advice for high-risk settings page, and use the advice most applicable to your setting.

If you provide disability support/care in a specialist residential facility, please see managing acute respiratory illnesses, including COVID-19 and influenza, in disability residential care facilities.

Carers (unpaid) who live with the person that they care for should see COVID-19 information for people with disability and their carers.

What is a COVID-19, influenza, or acute respiratory illness (ARI) exposure?

An exposure is defined as any case of COVID-19, influenza or ARI, in a client, staff member, or visitor who interacted with others in the disability care setting during their infectious period.

This page outlines steps you should take if a disability client or staff member has been exposed to a COVID-19 case, or a known case of influenza or ARI during their infectious period.

When to contact ACT Health

Disability service providers are not required to notify ACT Health of all ARI exposures in their settings.

Disability service providers may contact ACT Health at any time if they require further advice or support in responding to a COVID-19 exposure.

It is important to note that this is advice, not requirements under an ACT Public Health Direction.

This advice is subject to change. Always refer to the webpage for the latest advice.

Responding to acute respiratory illness (ARI)

Acute respiratory illness (ARI) encompasses a range of infections caused by respiratory viruses, including but not limited to, COVID-19, influenza and respiratory syncytial virus (RSV). Clients with new onset of respiratory symptoms should be tested as soon as possible and isolate until results are known.

Transmission is primarily via droplet or aerosol spread when individuals cough, sneeze, talk or shout. Transmission may also occur via contaminated surfaces or objects.

Many ARI can spread prior to symptoms being experienced by an infected individual. Systems for regular clinical assessment and early response at the first sign of new ARI symptoms are important to contain the potential for further spread. Strict attention to environmental cleaning and standard precautions will also reduce transmission of respiratory viruses.

Definition of an ARI:

A resident or staff member of a disability residential care facility has an ARI if they have recent onset of new or worsening acute respiratory symptoms including cough, breathing difficulty or sore throat with or without other symptoms listed below:

  • headache, runny nose/nasal congestion, muscle aches, fatigue, nausea or vomiting and diarrhoea
    • loss of smell and taste and loss of appetite can also occur with COVID-19
  • fever (≥37.5C) can occur
  • some clients may have new onset or increase in confusion, change in baseline behaviour, falling or exacerbation of underlying chronic illness.

Consider respiratory virus testing for clients with non-respiratory symptoms (listed above), especially if there are already ARI cases in the facility.

Becoming aware of a COVID-19 exposure or client with ARI

You may become aware through notification:

  • by a client that they have been exposed to or have symptoms of an ARI
  • from a staff member of their attendance during their infectious period
  • from a visitor of their attendance during their infectious period
  • from another service provider or family member that the client has been exposed
  • of a positive test result for a client by a pathology provider
  • from ACT Health for cases that they are aware of.

It remains the responsibility of someone who has tested positive for COVID-19 to notify people they may have spent time with during their infectious period, including their workplace.

Immediate actions when you become aware of a COVID-19 exposure or client with ARI

  • If relevant, activate your Outbreak Management / Business Continuity / Emergency and Disaster / Communications Plan
  • For clients with ARI who have not yet had a test / test result:
    • ensure they (and their family/guardian where relevant) are aware that they are unwell and precautions will need to be taken by staff providing care
    • support the client to access testing, and further advice from their regular health care provider (for example, GP)
    • staff should wear eye protection, N95/P2 mask, long-sleeved impermeable gown and gloves when providing care to symptomatic clients – including clients with respiratory symptoms who have returned a negative COVID-19 result – and follow the advice below in step 1 and 3
    • where relevant, notify the NDIS Quality and Safeguards Commission
  • If you become aware of a carer/worker, visitor, or client who has tested positive for COVID-19 on a PCR or rapid antigen test (RAT), the following actions should be taken to manage the risk:
  • Monitor for further ARI in your service
    • if additional clients develop respiratory symptoms, see step 1 and 2 below
    • any staff members with ARI symptoms should not work while unwell
      • advise symptomatic staff to have testing for COVID-19 and not return to work until they are feeling much better
    • infection prevention and control precautions should be maintained by staff members while providing care to any clients who are symptomatic.

Influenza and COVID-19 cases in clients

Support the client to stay at home. Usual care and support that would usually be provided in the home can continue, with appropriate use of PPE and infection prevention and control precautions (see detail below in step 3) taken by staff providing care during the period the client is required to isolate / recommended to stay at home.

  • COVID-19 cases should stay at home and minimise their contact with others until their COVID-19 symptoms have gone and they are feeling much better
  • Influenza cases should stay at home and minimise their contact with others for:
    • 5 days from symptom onset, or until their symptoms have significantly improved, whichever is longer
    • or
    • 72 hours after antiviral medication is commenced.
  • Clients with other ARIs should stay at home until their symptoms have significantly improved.

Influenza, COVID-19 and ARIs in carers/workers and visitors

Carers/workers and visitors who have new respiratory symptoms should not attend the setting while unwell.

Staff and visitors who test positive for COVID-19 should follow ACT Health advice for people who test positive for COVID-19.

Carer / workers and visitors who test positive with a COVID-19 RAT must report their positive result to ACT Health by using the online form and should follow the relevant advice.

Disability service providers should advise carer/workers and visitors that this result must be registered directly with ACT Health.

Generally, if a person tests positive with a RAT they will be considered a COVID-19 case and do not need to have a PCR test to confirm the result. However, a confirmatory PCR may be recommended in certain situations.

Workers who test positive as part of a workplace RAT screening program should follow the protocols developed by their workplace that support them to isolate and, if indicated, obtain a confirmatory PCR test.

Return to work following a COVID-19 infection

A person with COVID-19 should not enter a high risk setting or provide in-home disability or aged care services for at least 7 days after their positive test , unless attending for urgent medical care, or for an essential reason where prior approval has been granted by the facility or employer. This applies to staff who work in high-risk settings and who provide in-home disability or aged care services.

Contact identification

Following an exposure from someone with an ARI, disability service providers should undertake a risk assessment to determine if any staff or clients have been exposed.

A management plan should then be implemented based on the exposure risk.

This plan should include details of the relevant precautions to minimise risk to the clients, staff and visitors (see Step 3).

Contact management of people exposed to influenza

  • clients, staff and visitors who attended at the same time as an influenza case should be aware to monitor closely for ARI symptoms and be tested for COVID-19 and influenza if symptoms develop
  • asymptomatic clients, staff and visitors who attended at the same time as an influenza case do not need to undergo influenza or respiratory panel testing

Contact management of people exposed to COVID-19

Where there have been cases of COVID-19 among clients, staff and visitors who have attended during their infectious period, Disability Service Providers should identify those who may have been exposed (contacts):

  • determine the infectious period. For COVID-19, the infectious period starts two (2) days before the person with COVID-19 developed COVID-19 symptoms or had their positive COVID-19 test taken, whichever came first
  • identify people who have been exposed to the case
  • assess the risk to staff and clients to determine if any staff or clients are low, moderate or high-risk contacts and their last date of exposure

Example risk assessments for staff:

  • if the staff member provided close personal care to clients during their infectious period, and wasn’t wearing a mask, and the clients weren't wearing a mask, these clients are high-risk contacts
  • if the staff member came to the service to assist for a short period of time, was wearing a mask and spent a total of 10 minutes with each client who were not wearing masks, these clients are moderate risk contacts

Example risk assessment for a client:

  • for clients who attended a day program that involved indoor exercise without masks for less than 30 minutes, at the same time as the infectious person with COVID-19, they would be assessed as a moderate risk contact

For contacts, the last date of exposure is considered day zero.

All advice about testing, quarantine and return to work is calculated from this date.

For example: Jane has COVID-19. Her symptoms started in the morning on the 3 January and she got tested later that day. Her infectious period starts on 1 January. She worked while infectious on 1, 2 and 3 January. Bob only worked with Jane on 1 January so that will be his last date of exposure (day zero). Eric worked with Jane on 1 and 2 January, so his last date of exposure will be 2 January. Laura worked with Jane on 30 December. As this is outside Jane’s infectious period, Laura has not been exposed and does not need to be identified as a contact.

  • notify contacts and advise staff on next actions
    • if there is a positive COVID case who has attended the service, you should notify any clients, staff and visitors who have been identified as contacts (those with a potential exposure) and direct them to follow the relevant advice for people exposed to COVID-19 noting that there is specific guidance for staff members who have been identified as high-risk contacts from a workplace exposure in a community healthcare site, available here
    • when notifying clients, staff and visitors of their contact status, you should advise them of their last date of exposure
      • this is the last date that they had contact with the person with COVID-19 during their infectious period
      • be mindful of not compromising the privacy of the person with COVID-19 when providing this information. For contacts, the last date of exposure is considered day zero
      • all advice about testing, risk mitigation measures and return to work is calculated from this date
    • if a person who is identified as a contact has recently recovered from COVID-19, they should follow the advice in their clearance letter / SMS text.
    • guidance is also available on the ACT COVID-19 web information for recovered cases
      • this includes information about whether they are required to quarantine as a contact and whether they should undertake any testing
    • return to work advice for staff, including risk mitigation measures that staff should follow if they are moderate or high-risk contacts, is available from the community healthcare sites – staff return to work advice
      • this matrix is updated regularly, so always refer to the online version

Clients who are household contacts

Clients who live with someone with COVID-19 should follow the advice for household contacts.

Carers, workers and care providers will need to consider PPE and risk mitigation requirements and general advice when providing care to clients who are identified as high-risk contacts.

High risk/household contact clients


For the first 7 days after an exposure:

  • When providing close personal care to these clients, carers and workers should wear eye protection, N95 / P2 mask, long-sleeved impermeable gown, and gloves. Change gowns when close personal care has been provided or if the gown becomes soiled. Change gloves between client contact and undertake frequent hand hygiene.
  • Carers and workers should wear eye protection and a N95 / P2 mask when providing care to these clients in their house, and if unable to maintain physical distancing from the client.
  • Sleepover shifts should be changed to wake-over shifts.

For clients:

  • Where possible, clients who have been identified as high risk / household contacts should wear a surgical mask while in communal areas of their home and when in other indoor settings with other clients/carers/workers for 7 days following their last exposure.

Advice for the client

  • Follow the ACT Health guidance for high risk / household contacts
  • Monitor for symptoms. Have a COVID-19 test (PCR preferred) and isolate immediately if symptoms develop
  • If attendance at day programs and/or excursions is considered essential for the client’s wellbeing, they may do so if:
    • they have an initial negative test (RAT or PCR), and
    • the client does not have any symptoms, and
    • the client is able to meet risk mitigation requirements for household contacts, including wearing a mask if unable to maintain physical distancing or respiratory hygiene, and
    • carers and workers providing close, personal care wear PPE appropriate to the task / setting.

*Do not wear a disposable gown while cooking or working near a heater, as gowns are highly flammable. Maintain physical distancing from others when near a heat source and not wearing a gown.

Clients who have influenza, COVID-19 or ARI


  • Usual care and support, that would usually be provided in the home, should continue to be provided whilst the client is in isolation/has ARI symptoms.
  • Sleepover shifts should be changed to wakeover shifts
  • Carers and workers should wear eye protection, N95 / P2 mask, a long-sleeved impermeable gown* and gloves when entering the client’s household.
  • A separate donning/doffing station should be set-up outside the client’s room or near the front door.
  • Clients with COVID-19 will be cleared from isolation 7 days after their positive test.
    • They do not need to be retested.
    • Clients should stay at home, and PPE should be worn by disability care providers, if they have ongoing symptoms following clearance from isolation.
  • Clients may need support to arrange appropriate clinical care with their regular GP if required.
  • If the client with COVID-19 requires transfer to hospital for clinical care, please notify the ambulance provider that the client has COVID-19 and ensure the receiving hospital is aware of the transfer.
  • Wherever possible, carers and workers looking after a client with COVID-19 should not provide care to other clients. If this is not possible in situations of critical workforce shortage, strict IPC measures and risk mitigation strategies must be followed, such as (if possible) providing personal care to non-positive clients before providing care to positive clients.
  • Carers and workers who are looking after people with ARI should be tested if they get symptoms^.
  • Essential visits to the person with ARI can occur if visitors are following the advice in Step 5 for visitor restrictions, including needing to wear appropriate PPE and being supervised with donning and doffing.

#Do not wear a disposable gown while cooking or working near a heater, as gowns are highly flammable. Maintain physical distancing from others when near a heat source and not wearing a gown.

^Noting carers and workers who have recently recovered from COVID-19 should follow the guidance for recovered cases  about testing.

Precautions required will depend on the number of cases in clients, staff and the number of contacts. Responsibility for these various actions may vary, depending on the setting.

  • Disability care service providers should keep a track of the last exposure date within the service to know when you can anticipate lifting these precautions. If there are further cases in a particular household, you should recalculate the anticipated date for lifting precautions.
  • Monitor all clients who are contacts for ARI symptoms.
    • If any client develops symptoms, they must be cared for using long-sleeved gown, gloves, P2 / N95 mask and protective eyewear.
    • Clients with ARI symptoms should be supported to seek testing for COVID-19, using PCR where possible. If they have symptoms and test negative on a RAT, they should have a PCR test (preferred) or a RAT in 24 hours. They should remain in precautions until this PCR result is received AND their symptoms resolve.
    • If clients have ARI symptoms and test positive on a RAT, they should be managed as having COVID-19 (see above).  They should be supported to see their usual GP or usual care provider regarding eligibility for specific treatments.
  • Advise carers and workers who are contacts or who provide care to people with ARI to monitor themselves closely for symptoms, and immediately isolate and get a COVID-19 PCR test (preferred) or RAT if symptoms develop, even if the symptoms are mild.
  • Minimise staff who are contacts mixing across shifts by rostering the same staff on together where possible.
  • Conduct handovers via the phone instead of in person.
  • Where possible, limit social contact between workers on different shifts.
  • Hold staff meetings virtually.
  • Ensure workers are not using the same shared facilities at shift change over .
  • Ensure carers and workers don’t spend time together unmasked indoors – for staff this may require rostering of meal breaks and/or eating outside if weather permits.
  • If a client requires transfer to hospital due to illness, please advise the ambulance operator that you are implementing infection control measures due to a COVID-19 exposure and advise them if the client is a contact, and if they currently require risk mitigation measures. Where possible, advise the receiving hospital of this information also.



Advice on when a recovered case who is a staff member can return to work is available at Community healthcare settings – return to work advice.

If you have a workforce shortage because staff are cases or are contacts, you should:

  • follow your staff contingency plan in your Outbreak Management Plan
  • review the return to work arrangements for household/high risk contacts
  • consider altering the roster, with appropriate breaks for staff
  • consider calling back staff from leave
  • consider moving casual and part-time staff to full-time
  • consider sourcing staff from other sites
  • consider outsourcing ancillary services such as cleaning and laundry to free up staff for other functions
  • consider how staff who are furloughed, from head office or working at other sites can complete tasks that can be done remotely.

Providers can also contact for further advice on NDIA workforce support arrangements – further information is available here.

If after working through all the above options, you continue to have a critical workforce shortage, please contact ACT Health by emailing regarding return to work options for furloughed staff. This inbox is monitored 7 days per week.

Infection prevention strategies to minimise transmission of ARI include vaccination, physical distancing (>1.5 metres), hand hygiene, respiratory etiquette, surface cleaning, ensuring adequate ventilation of rooms, isolating the person who has an ARI, and Personal Protective equipment (PPE).

These measures should all be attended where practical/possible.

Physical Distancing

  • Maintain physical distancing of more than 1.5 metres where possible
  • Strategies include moving chairs and tables to encourage clients to sit more than 1.5 metres apart
  • Reduce the length of time people spend together in communal areas
  • Carer/worker breaks:
    • Carers/workers should avoid eating inside with a contact or positive case.
    • If there is a separate staff area within the setting, during breaks only one person should use the staff area while unmasked (e.g. during eating and drinking).
    • This may require rostering of meal breaks.
    • Alternatively, weather permitting, staff can use an outdoor area for breaks.
  • If there is a separate staff area, staff should doff and discard PPE prior to eating and drinking. A doffing station should be established at the entry to the staff room. A donning station should be established inside the staff area, and staff should don PPE prior to re-entering the communal areas that require precautions.
  • Staff should avoid using the same toilet and bathroom as clients with ARI. If only one bathroom is available, the toilet should be cleaned prior to use, and staff members should doff their gloves and gown prior to using the toilet. A doffing and donning station will be needed near the toilet area.

Hand hygiene

  • Encourage frequent hand-hygiene for carers/workers and clients
  • Use posters as reminders
  • Facilitate good practise by appropriate placement of hand sanitiser
  • Use ‘spotters’ or IPC leads to remind staff when to use hand hygiene
  • Encourage staff to complete hand-hygiene education. Use ‘5 Moments for Hand Hygiene' posters available here.


Poorly ventilated indoor settings increase the risk of transmission of COVID-19 and other ARIs.

Guidance on ventilation is available here.

Strategies to increase airflow include:

  • Improve ventilation in household communal areas in a setting with cases or contacts present:
    • open windows and doors if safe to do so (weather permitting), or optimise ventilation by periodically opening a window
    • if using air-conditioners / heaters, turn off re-circulation feature to prevent air being recycled into the home
    • turn on bathroom exhaust fans and leave the bathroom door open
      • this will help with air removal from the home
  • Rooms with cases
    • keep the door closed as much as possible
    • open windows if safe and appropriate to do so (weather permitting), or optimise ventilation by periodically opening a window
    • if a positive COVID-19 case is being cared for in a poorly ventilated area, consider using an air purifier with a high efficiency particulate (HEPA) filter
      • usage and maintenance should be according to manufacturer’s instructions


  • avoid touching your face, especially your mouth, nose, eyes and your PPE when cleaning an area occupied by a contact or positive case
  • perform hand hygiene before and after removal of PPE
  • don recommended PPE prior to cleaning areas occupied by contacts according to the advice provided in Step 3.
    • if cleaning areas occupied by a positive case, PPE worn will include: eye protection such as protective goggles or a face-shield (prescription glasses are not protective); N95 / P2 mask, disposable gloves; plastic apron or a long-sleeved impermeable gown
  • clean high touch surfaces with either detergent and disinfectant (a 2-step process) or with a detergent/disinfectant solution or wipe
  • all surfaces should be cleaned at least daily
  • carpeted floors should be vacuumed using a vacuum with HEPA filter
  • floors should be cleaned using the standard procedure
    • this includes using an approved floor cleaning solution, mopping from clean areas to dirty areas and discarding the mop-head (if disposable) or sending the re-useable mop-head to the laundry in an alginate bag after use
  • always mop the floor in a person with ARI’s room last. If there is more than one of these rooms a separate mop should be used for each room where possible


  • laundry from the affected case must be collected and laundered separately
  • carers / workers collecting laundry from a case should wear PPE (P2 / N95 respirator, eye protection, gown and gloves). Where possible, encourage the client to place their own laundry into the washing machine, and assist with correct machine settings
  • follow clothing manufacturer instructions for wash temperature and cycle
    • if possible, water temperature should be set to >60 degrees C, and if this is not possible using a laundry sanitiser is recommended
  • if using a commercial laundry service, notify the service
    • contaminated laundry must be placed in alginate bags and managed according to the commercial laundry’s policy for infectious laundry

Waste management

  • waste generated from a client with ARI’s room should be discarded into  a rubbish bag within the client’s room, and this can be double bagged and placed in the household waste. PPE guidelines should be followed when handling waste.
  • clinical waste should be discarded into yellow clinical waste bags. Disability service providers are required to have a clinical waste management procedure in place when providing services to clients. Clinical waste includes all PPE waste generated by providing care to contacts or positive cases, and waste contaminated by blood or body fluids. Clinical waste should not be placed into the general waste system.
  • all other waste can be discarded into the general waste and placed into the normal waste collection system.

Use standard and transmission-based precautions

  • standard precautions are the primary strategy to minimise transmission of healthcare associated infections
  • to reduce transmission of ARIs when providing care to clients who are contacts, use PPE according to guidelines in Step 3
  • when caring for a positive case Standard + Contact + Airborne precautions are required
    • this includes the use of full PPE (eye protection, N95/P2 masks, long-sleeved impermeable gown and gloves)

Reducing risk of transmission of ARI using PPE

Personal Protective Equipment

  • When implementing your plan, consider your immediate and ongoing PPE requirements. If there are additional cases, you may need additional PPE for a longer period. PPE ‘burn calculators’ are available to assist with calculation of PPE needs
  • It is the responsibility of the disability service provider to have enough PPE on-hand to manage an influenza, COVID-19 or ARI exposure or infection. PPE can be ordered from your supplier or small amounts purchased through pharmacies or other stores.
  • The disability service providers is responsible for costs generated from additional PPE and they should be aware of funding available to support PPE supply .
  • It is critical that you plan ahead and place PPE orders in a timely way due to current extended timeframes for delivery. NDIS providers who can no longer access PPE supplies from the private market, can contact the National Medical Stockpile by emailing It is recommended that you order PPE from the National Medical Stockpile at least 5 working days ahead of the date that you will require additional PPE. Further information is available here.

If you have a critical shortage of PPE and do not have enough PPE for the next 24 hours, contact ACT Health by emailing and flag the email as urgent. This inbox is monitored 7 days per week.

Where you have not already done so, communicate regarding the COVID-19 exposure to:

  • The NDIS Quality and Safeguards Commission: notification of event form COVID-19 (registered providers)
  • Staff
  • Clients and families where relevant
  • The client’s local GP to arrange for access to anti-viral therapy if the client has tested positive for COVID-19 or Influenza.
  • Health care providers and other services where relevant
  • If a client has tested positive for COVID-19, assist the client to follow up with their usual GP or health provider, or register with ACT's COVID Care@Home program. Guidance is available in the information for people who test positive for COVID-19.
  • Remind clients, carers, and workers of the importance of informing the Disability Service Provider if they have symptoms of an ARI, or have received a positive COVID-19 PCR test or RAT and were infectious while at work/while receiving care.
  • Continue to implement entry screening for staff and visitors if relevant (for example, day programs/excursions)
  • Keep a record of which clients and carers / workers are contacts and their last exposure date. Be aware of test results of client contacts and any staff contacts who are returning to work early due to workforce shortages.
  • Keep a record of your risk assessment and plan following each ARI exposure, including details of when it was last updated and which cases the risk assessment and plan has accounted for.

This information does not need to be reported to ACT Health.

If your service needs additional support, this information may be requested by ACT Health.

You should have this information ready to provide if needed.

Please note that ACT Health won’t review this information routinely unless you contact ACT Health and advise that there are issues requiring the attention of ACT Health.

If there are any further cases in the service, repeat the above steps, update your plan, notify contacts, undertake relevant actions, communicate again, and continue to monitor.

Any clients or staff who are re-exposed should have their testing and quarantine requirements reset to reflect the updated date of last exposure if relevant.

ARI precautions can cease when each carer/worker or client has completed recommended testing, risk mitigation time or isolation.

Contacting ACT Health for support

Disability Service Providers are responsible for implementing their outbreak management plans and applying the public health advice provided by ACT Health. Further support may be provided by ACT Health for complex risk assessments or when a Disability Service Provider is unsure of their next steps.

An ACT Health Outbreak Support Officer is available to:

  • Clarify the infectious period of the case and support initial assessments if the service is unfamiliar with the process
  • Support the service with working testing in complex situations.
  • Support when critical issues are identified. Examples of critical issues may include immediate PPE shortages, critical workforce shortages, and testing kit supply or specimen collection shortages
  • Link the service to additional technical guidance or infection prevention and control (IPC) advice if required

An ACT Health Outbreak Support Officer is available by emailing

You can also call the team on 02 5124 6320, between 8am to 5pm (Monday to Friday).

Additional resources and support

The National Disability Insurance Scheme (NDIS) has a range of supports available to service providers, including a workforce concierge service.

The NDIS Quality and Safeguards Commission has a comprehensive list of outbreak management, infection control, PPE usage and additional guidance.

Related information

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We acknowledge the Traditional Custodians of the ACT, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

Last Updated: October 17 2022