Beauty therapy, tattoo, spa and massage parlour services

What can I do?

  • From 12 noon on Friday 19 June 2020, beauty therapy providers, tattoo parlours, nail salons and spa and massage parlours can now operate with a maximum of 100 people (including staff) per indoor space or one person per 4 square metres, whichever is lesser.

What can’t I do?

  • Steam-based services including saunas, steam rooms, steam cabinets and bathhouses are not permitted.

What are my responsibilities?

  • All venues need a COVID Safety Plan.
  • Venues are required to ask all clients for their first name and phone number, and record it along with the date and time they attended the venue.  Details can be safely destroyed after 28 days.
  • Venues should carefully manage the entry, exit and flow of clients through their premises.
  • Increase cleaning of high touch areas and restroom facilities.
  • Clients should maintain physical distancing of 1.5m from each other.

What are the community responsibilities?

  • Maintain physical distancing of 1.5 metres.
  • Make bookings where possible and let businesses know if you won’t be able to make it.
  • Maintain personal hygiene, including regular hand washing.
  • Stay home if unwell.
  • Get tested if you have COVID-19 symptoms.

What does the public need to know?

  • Restrictions are easing but your responsibility hasn’t.
  • Continue to practise good hand and respiratory hygiene, physical distancing, stay home if you are unwell and get tested if you have symptoms of COVID-19.
  • You should also download the COVIDSafe app and ensure you provide your first name and contact number to any businesses that are required to ask for contact tracing purposes.
  • Be sensible when you have people over at your residence and have your own control measures in place. Know who is there and at what times, download the COVIDSafe app, join Flu Tracker and participate in important YourSay Community Panel engagements and health surveys that will help the ACT respond the best that it can.

What is included in beauty therapy?

Businesses can operate to the extent they provide personal appearance/beauty therapy and nail services, including facials, makeup, waxing, laser hair removal, laser treatments and eyelash extensions.

These businesses can operate with a maximum of 100 people (including staff and any other personnel) or one person per 4 square metres, whichever is lesser.

The following services can be provided if undertaken by a registered health practitioner:

  • cosmetic injections
  • personal appearance services where skin penetration is used, for example, micro-needling, tattooing, body piercing, skin implants, hair implants, and so on.

Other services that can be provided include:

  • spray tans
  • other water-based spa services, such as non-therapeutic hydrotherapy tubs, whirlpool tubs, and vichy showers.

Steam based services (including saunas, steam rooms, steam cabinets and bath houses) are not permissible.

A day spa may provide massage therapy by a qualified massage therapist, facials and waxing in accordance with a COVID-19 Safety Plan but cannot provide saunas services.

What hair removal techniques are allowed ?

In addition to laser hair removal and waxing, tweezer and threading is also allowed.

I am a qualified massage therapist. Can massage services operate?

Yes.

You can provide massage therapy to clients if you hold a relevant qualification (Certificate IV) under the Australian Qualifications Framework, for example, a Certificate IV in Massage Therapy, Diploma of Remedial Massage or Bachelor of Health Science (Myotherapy).

Is there a time limit on appointments?

It is recommended that any appointments involving close face-to-face contact be limited to 15- minutes.

It is recommended that any other appointments be limited to less than two hours.

What happens once the salon has reached capacity?

Once you have reached capacity for your premises – that is, one person per 4 square metres up to 100 people (including staff and any other personnel), whichever is lesser – you must decline entry to further people.

To assist in managing customer flow, you may like to consider an appointment or booking model to coordinate client arrivals and departures.

You should also manage bookings so clients are not staying more than two hours at your venue, as recommended in the Public Health Directions.

Display signs at entry points that clearly state the number of people that can be present within your premises at any one time.

What should I do if staff or clients are unwell?

Staff who are unwell should not attend work.

If a client appears to be unwell, you can decline them entry to your premises.

Place signs at entry points to instruct customers not to enter the premises if they are unwell.

The sign should also state that businesses have the right to refuse service or decline entry.

What records need to be kept?

The Public Health Directions require businesses to request the first name and contact phone number of all individuals that use their services, for contact tracing purposes.

If the individual provides the details, you must keep a record of the details, including date and time at which a person attended, to assist our contract tracing efforts, if required.

The information should be kept for a period of 28 days after which it can be securely destroyed.

If requested, this information must be provided to public health officers.

For more information, download the Collecting and storing customer information factsheet.

Hairdressers/barbers

What records do hairdressers and barbers need to keep?

It is recognised that hairdressers and barbers do cater to walk-in customers, where no prior booking has been made.

The Public Health Directions require hairdressers and barbers to request the first name and contact phone number of all individuals that use their service, for contact tracing purposes.

If the individual provides the details, you must keep a record of the details, including date and time at which a person attended, to assist our contract tracing efforts, if required.

The information should be kept for a period of 28 days after which it can be securely destroyed..

If requested, this information must be provided to public health officers.

For more information, download the Collecting and storing customer information factsheet.

Why do I need to keep these records?

It is recognised that not all personal services businesses maintain the contact details or duration of service of people who have an appointment or who may walk into a salon or barber shop without a pre-existing appointment.

Therefore, to assist with contact tracing efforts, should there be a future case or outbreak of COVID-19, hairdressers and barbers are required to request the first name and contact phone number of all individuals that use their services, for contact tracing purposes.

If the individual provides the details, you must keep a record of the details, including date and time at which a person attended,.

The information should be kept for a period of 28 days after which it can be securely destroyed.

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Acknowledgement of Country

We acknowledge the Traditional Custodians of the ACT, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

Last Updated: June 22 2020