ACT Government and City Services

Access Canberra

As of Monday 6 April 2020, all Access Canberra services, except new ACT driver licence applications, are available online and over the phone, reducing the need for Canberrans to visit a Service Centre.

Please go online to complete more than 450 transactions or call Access Canberra on 13 22 81 for assistance. If you still need to visit a Service Centre, please call this number and arrange a time to visit.

You can find more information on the Access Canberra website.

ACT Courts and Tribunal

The ACT Supreme Court, Magistrates Court and the ACT Civil and Administrative Tribunal (ACAT) have implemented special measures in response to COVID-19.

Information on these measures is available on the ACT Courts and ACAT websites.

ACT Police and Emergency Services

Paramedics and firefighters will continue to support the community. They are working 24/7 to respond to calls for help. First responders to a potential COVID-19 incident are taking measures to keep themselves and the community safe.

Emergency Triple Zero (000) should only be used to report life-threatening emergencies.

If you need to call Emergency Triple Zero (000) or 135 500 (storm or flood helps) and have been unwell or are in quarantine, please notify the call-taker at the time of call.

You can find more information on the Emergency Services Agency website.

Cemeteries and crematoria

You can still visit your loved one’s grave or memorial at:

  • Gungahlin cemetery
  • Woden cemetery
  • Hall cemetery

From 11.59 pm on Friday 29 May 2020, indoor and outdoor funerals can have up to 50 people attend, excluding those conducting the service. You must follow the physical distancing guidelines and internal gathering space requirements - find out more on our Protect Yourself page.

The Canberra Cemeteries head office is closed to the public until further notice. Customer Service is available by phone and online to make all necessary arrangements. Please contact Customer Service on (02) 6204 0200.

Forms are available on the Canberra Cemeteries website under the 'forms and downloads' tab.

Community engagement projects

Many ACT Government community engagement projects are on hold while the ACT Government is focussing on stopping the spread of COVID-19. Closing the loop with the community on engagements that were previously open may be delayed. For information on specific projects, please visit the project page on the YourSay Community Conversations website.

Corrections

We have suspended all social visits to the Alexander Maconochie Centre (AMC). This is a necessary measure to limit the risk of infection to detainees, visitors, and staff.

You can find more information on the ACT Corrective Services website.

COVID-19 Helpline for information and services

The ACT Government has set up a new helpline for information about COVID-19 and how to access services. Find the hotline and other contact forms on our Contact Us page.

Domestic Animal Services

We have closed the Domestic Animal Services (DAS) shelter in Symonston to the public. The shelter will remain staffed to accommodate the dogs in our care.

Members of the public can still collect their dog if they are impounded by contacting Access Canberra on 13 22 81 to arrange a collection time.

If you want to re-home a dog, please contact Access Canberra within business hours.
DAS Rangers will continue to respond to call outs to ensure the community stays safe.

Please note, DAS will not accept cash payments at this time. You can find more information on the DAS website.

Events, attractions and venues

ACT Government events, attractions and venue opening times are constantly changing in response to COVID-19.

For information on ACT Government events or attractions visit the Events ACT or Visit Canberra websites or you can contact the Canberra and Region Visitors Centre via live chat.

For ACT Government hireable venues visit the Venues Canberra webpage.

For information about our major ACT Government venues visit their websites to find out if events are still going ahead. This includes Manuka Oval, GIO Stadium, Exhibition Park in Canberra, National Arboretum Canberra and Stromlo Forest Park. You can also call Access Canberra on 13 22 81.

Infrastructure projects

The ACT Government is delivering an economic survival package to support the ACT community through the public health emergency caused by the COVID-19 pandemic. This includes small capital works across the ACT.

You can find out more about the package on the Economic Survival Package page.

Libraries

From Tuesday 2 June 2020, all our libraries will be open and operating regular hours. Some services are limited or changed so we can meet mandated restrictions.

We’re pleased to be able to take this next step in reopening the library, but still need to take precautions to protect the community and our staff and ask library users to follow important conditions.

Please keep your visit short (under 30 minutes). Physical distancing measures and building capacity limits will apply. If the library reaches its capacity, you will need to wait for someone to leave before you can enter. You must practice good hygiene and use hand sanitiser when entering.

Library staff will provide help, but only within physical distancing requirements.

For more information visit the Libraries ACT website.

Parks and reserves

From Saturday 16 May 2020, parks and nature parks are open for hiking and recreational activities.

Namadgi National park remains closed at this time due to safety reasons following the Orroral Valley fire.

If you choose to use open public spaces, it is your responsibility to maintain physical distancing measures (1.5 meters between yourself and others).

You should not congregate in groups of more than 10.

You should use your judgement and leave a site if it is too crowded and the distancing requirements cannot be complied with.

Please do not enter or use shared spaces if you are unwell.

For updates on reserve closures or to find a park or reserve near you, visit the ACT Environment website.

Public spaces

From Saturday 16 May 2020 the following public spaces will reopen:

  • playgrounds
  • outdoor fitness stations
  • skate parks
  • dog parks (with the exception of the Forde dog park which is currently closed for refresh works)
  • BBQs
  • Tidbinbilla Nature Reserve (with the exception of the Visitor Information Centre, Nil Desperandum Homestead and the koala enclosure).

The ACT Government has implemented an increased cleaning regime at 70 high‑use playgrounds, all dog parks and fitness stations in the ACT. The additional cleaning efforts will focus on the ACT’s most popular playgrounds including district and rural playgrounds and those located in community hubs such as shopping centres.

Despite this extra cleaning, the community is urged to take personal responsibility for maintaining all recommended hygiene practices and physical distancing.

The following areas and facilities remain closed:

  • Namadgi National Park including the Namadgi National Park Visitor Centre
  • all campgrounds including Cotter Campground, Blue Range Campground, Northern Border Campground, Kowen Campground and all campsites in Namadgi National Park
  • cottages within ACT parks and reserves.

Tree maintenance

The ACT Government’s tree team is prioritising essential work to keep the community safe.

All non-essential programmed works may take longer than usual.

Please be assured that your job remains on our schedule and will be attended to as soon as our staff become available.

For more information contact Access Canberra on 13 22 81 or visit the Fix My Street website.

Use of public land

Permits for use of public land in the ACT for outdoor events will be revoked until further notice.

If your booking was commercial or you were charged a fee, please contact the Land Licencing Team through Access Canberra on 13 22 81 to reschedule your event or to arrange a refund.

If have any further enquiries please contact the Land Use Team on (02) 6205 8794 or email TCCS.publiclanduse@act.gov.au.

Sports grounds and open spaces

ACT Government sportsgrounds will be available for bookings from 16 May 2020, supporting activities consistent with the Phase 1 resumption of social sport, including small groups and adherence to general hygiene and physical distancing principles.

Bookings are required to make formal use of sportsgrounds for training.

More information is available on Sport and Recreation website.

Waste and recycling collection

Residential waste and recycling bin collections are now starting from 5am. There is currently no change to the start times of green waste bin collections, which will remain as 7am.

The ACT’s waste and recycling drop-off facilities are continuing to operate with the following changes:

  • customers are asked to abide by social distancing measures within facilities, including the Green Shed
  • sites are no longer accepting cash payments
  • Soft Landing is not accepting public drop-offs for mattresses at this time. Customers can still book a collection via their website for $40 per mattress. Alternatively, mattresses can be taken to the transfer stations for $36 per mattress.

The Container Deposit Scheme is continuing to operate, however a number of express point return locations have been temporarily closed. Depots are continuing to provide cash payment options, however electronic refunds are also available.

You can find more information on the waste and recycling page on the City Services website.

Yarralumla Nursery

The ACT Government’s wholesale nursery located at Yarralumla is closed to the general public for the Plant Issue Scheme and wholesale sales until further notice.

If you have a wholesale order at the government’s nursery ready for collection, please contact them as soon as possible on (02) 6207 2447 or at yarr.nursery@act.gov.au before visiting the site to book an order collection time. No cash payments will be accepted.

The government’s nursery will remain staffed to continue to maintain and irrigate the plants on site.

The Retail Garden Centre at the Heritage Nursery remains open for business.

acknowledgement icon
Acknowledgement of Country

We acknowledge the Traditional Custodians of the ACT, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

Last Updated: May 29 2020