Are you a close contact in quarantine?
If you have received your negative day 12-13 test result and are yet to hear from ACT Health regarding your completion of quarantine, we now have a direct line for you to call.
During quarantine, you will be contacted by ACT Health via email or SMS after you have completed a declaration form, and then again at the end of you quarantine period.
If you haven’t heard from ACT Health after you expect your quarantine to finish and you have already received confirmation of your negative test result, call the COVID-19 Response Team on (02) 5124 6500 and select option 5 in the menu.
Close contact exposure locations in the ACT
If you have been to any of the close contact exposure locations at the dates and times listed, you are a close contact:
- complete the ACT Contact Declaration Form
- immediately quarantine
- get tested for COVID-19 at the outlined timeframes (below)
- remain in quarantine until advised further by ACT Health, even if you get a negative test result.
- quarantine for 14 days if you are a close contact.
- remain in quarantine for the whole 14 days, even if you get a negative test result during this time.
When to get tested for COVID-19
For close contacts, you will need to begin quarantine as soon as you find out that you are a close contact. You will need to get tested at the following times:
- Entry test: As soon as you become aware that you are a close contact (either from being at an exposure location, or by being informed directly by ACT Health).
- Day 5-7: You should get tested for COVID-19, receive a negative result and continue to quarantine.
- If you develop symptoms: get tested again for COVID-19 if you experience any symptoms, no matter how mild.
- Exit test: you need to get tested and receive a negative result between day 12 to 13 of your quarantine period.
Day zero is the last day of potential exposure to COVID-19. If you attended a venue that had more than one exposure time you should count the most recent date of when you attended as day zero (not the first day it was listed).
You may need more tests, depending on where you are quarantining and if you are quarantining with others. ACT Health will advise you if this is required.
When you can leave quarantine
Quarantine lasts until 11:59pm on day 14. Day zero is the last day of potential exposure to COVID-19. If you attended a venue that had more than one exposure time you should count the most recent date of when you attended as day zero (not the first day it was listed). If you are in quarantine in a home where someone with COVID-19 is isolating, you will need to quarantine for another 14 days after they are released from isolation by ACT Health.
Your quarantine period can end only if you:
- receive a negative test result from day 12-13 that you are able to provide to ACT Health; and
- also receive confirmation from ACT Health that you are able to leave quarantine.
If you haven’t heard from ACT Health after you expect your quarantine to finish and you have already received confirmation of your negative test result, call the COVID-19 Response Team on (02) 5124 6500 and select option 5 in the menu. From here you can request a call back from ACT Health.
How to get to a testing centre
Please travel via private transport to a COVID-19 testing clinic.
You must go straight to the testing centre and straight back to your quarantine location.
If you do not have access to private transport, please call ACT Health for advice.
We will provide you with a direct contact number at the start of your quarantine period.
Other people in your household
You should separate from other people in your household as soon as you find out that you are a close contact.
Appropriate separation means sleeping in a separate bedroom with your own bathroom. You must not spend time in the same room as the other people in your house.
Other people in your household are secondary contacts and must quarantine and follow the advice provided to them by ACT Health.
Further assistance for people in quarantine or isolation
If you have questions or need help while in quarantine or isolation at home, contact the COVID-19 Helpline on (02) 6207 7244 between 8 am and 8 pm daily.
For more contact options, see our contact us page.