- No visitors permitted into aged care or other residential facility settings, except for end of life or other compassionate reasons, as approved by the facility.
- Essential workers are permitted on premises.
- Non-essential contractors are not permitted to enter aged care or residential facilities.
- People who have been to a geographical area of risk should not work in high-risk settings, including aged care facilities and hospitals, for a period of 14 days after leaving these areas. For more information, visit the Chief Health Officer alerts page.
Stay in touch with aged care residents
While you are unable to physically visit your loved ones in aged care facilities, you can still stay in touch by phone. Call the facility to coordinate calls through their staff if your loved one does not have a personal phone number. You can deliver essential items, however you should contact the facility to see what their requirements and restrictions on these items and non-contact delivery procedures are.
End of life or compassionate visits
If you need to visit for end of life or compassionate reasons, you need to coordinate this through the facility. They will advise you on the number of visitors allowed and times you can visit. If you are in quarantine, you are not allowed to visit on end of life or compassionate grounds.