Transport

Public transport

Transport Canberra’s priority is the safety of customers and staff and they are continuing to provide the services which the community rely on each day for essential travel.

Transport Canberra has implemented an increased cleaning regime on its buses and light rail vehicles as well as at high-traffic areas such as stops and interchanges.

Are there any changes to public transport?

While light rail and bus services, including flexible bus service and special needs transport, will continue to operate, people are being urged to only use them if absolutely necessary.

Cash will no longer be accepted on Transport Canberra buses until further notice.

Passengers should use MyWay or a pre-purchased ticket from ticket vending machines available on light rail stops and bus interchanges.

Where can I find the latest timetables and service updates?

You can find more information on service updates and timetables on the Transport Canberra website.

Should I still be using public transport?

Public transport is still running in the ACT.

These services are essential for many in our community to get to the shops, to appointments and to and from work and we urge people to avoid non-essential travel to help stop the spread of COVID-19 in our community.

If you need to travel to your home for quarantine, you should use a personal mode of transport, such as a private car, to minimise exposure to others. If this is not possible please contact Healthdirect on 1800 022 222 to arrange alternative travel.

What precautions can drivers and passengers take?

ACT Health advises that you should follow good hygiene and physical distancing practices to protect yourself from viruses, you’ll find more information on this on our Protect Yourself page.

Can I use public transport when I am in self-isolation or quarantine?

You should not use public transport or other public passenger services while you are in self isolation or quarantine.

Should drivers or passengers wear a facemask?

If you are healthy, you do not need to wear a mask.

People who are unwell with respiratory symptoms (for example, coughing and sneezing) and people who are suspected or confirmed to have COVID-19 should use a face mask to help contain infectious droplets.

What actions have Transport Canberra taken?

Transport Canberra has implemented an increased cleaning regime on buses and light rail. People will see teams undertaking cleaning of hard surfaces across bus stations and light rail interchanges.

Transport Canberra has also implemented a range of measures to help keep their drivers and the community safe. These include:

  • No cash – drivers will no longer be accepting cash until further notice. Customers should use MyWay or pre-purchase tickets from ticketing vending machines
  • Use of rear doors – customers are to enter and exit buses via the rear doors at all stops unless they require the front door for low floor access
  • Closure of front seat – the front seat on buses has been temporarily closed off, providing more space between drivers and customers
  • Automatic opening of doors at light rail stops – so customers don’t need to touch the opening button.

I think I travelled on a bus or light rail service that has been identified as having a passenger confirmed with COVID-19 on it. How can I check?

In the instance that a bus or light rail service is later identified by ACT Health as having had a confirmed passenger with COVID-19, relevant travel details will be published on the ACT Health website and social media accounts. This information will be replicated on the Transport Canberra website and social media accounts for ease of reference.

If you think you may have been on a service identified by ACT Health and would like to check your travel details, you can contact the Transport Canberra Information Line on 13 17 10 and we can confirm your travel details for you. You will need to have used a registered MyWay card or have your card number available to reference.

It is timely to remind people to register their MyWay cards and to tap on and off each time they travel to help provide your travel details as needed.

I was on an identified service - what do I need to do now?

If you have travelled on a service identified by ACT Health as one that carried someone with a confirmed case of COVID-19 you should immediately quarantine and contact the COVID Helpline 02 6207 7244 for more information. Call between 8am and 8pm daily.

Details of registered MyWay cards used on the identified service will be provided to ACT Health who will use any registered contact information to attempt to make contact. However, if you have not received a call and think you might have been a passenger, you should contact ACT Health on 5124 9213.

More information is available on the ACT Health website.

What about people that may have travelled on the same bus after an identified person with COVID-19? Are they at risk?

Buses and light rail are cleaned twice daily. Additional cleaning is also being undertaken at interchanges and stations. The risk of transmission is low, especially if you practice good social distancing and follow the personal hygiene advice. However, if you believe you have developed symptoms please follow ACT Health advice closely.

What about bus drivers? Are they at risk of contracting COVID-19 from passengers?

With the following measures in place, the risk to drivers is very low.

  • Transport Canberra has taken the step to temporarily close off the front seats of its bus, providing more space between our drivers and passengers to help keep them safe. Transport Canberra has also implemented a range of other measures, including rear door use and going cashless to avoid driver contact with the public. Our bus and light rail drivers are also practicing good hygiene.
  • Canberrans should not use public transport if they feel unwell. If you have COVID-19 symptoms and have no other means of transport to get to a centre for testing, please contact Healthdirect on 1800 022 222 to arrange alternative travel.
  • Advice from ACT Health is that masks for drivers are not required. The best and easiest way to reduce your risk of getting sick and spreading disease is to follow good physical distancing and hygiene practices.

Taxis and ride share

Taxis and ride share services are still operating in the ACT. Drivers and passengers should follow ACT Health advice to help stop the spread of COVID-19.

Can I still travel in a taxi or ride share vehicle?

Yes, taxis and ride share vehicles are still operating in the ACT.

What precautions should I be taking in a taxi?

If you are using a taxi as a mode of transport, you should follow the ACT Health advice above on good hygiene practices.

Each taxi and ride share driver should follow additional cleaning practices as part of good hygiene practice.

You should not use a taxi or ride share vehicle if you feel unwell. If you have COVID-19 symptoms and have no other means of transport to get to a centre for testing, please contact Healthdirect on 1800 022 222 to arrange alternative travel.

What precautions can drivers and passengers take?

ACT Health advises that you should follow these good hygiene practices to protect yourself from viruses:

  • Stay home if you are feeling unwell.
  • Wash your hands regularly with soap and water for 20 to 30 seconds or alcohol-based sanitiser.
  • Cover your cough and sneeze with a tissue or your inner elbow and wash your hands afterwards.
  • Avoid touching your eyes, nose and mouth.
  • Practice physical distancing by separating yourself by 1.5 metres from other people when practicable and passengers should sit in the back seat when travelling in taxis and rideshare vehicles when possible.
  • Clean surfaces with detergent/disinfectant wipes when available if droplets are spread (such as sneezing or coughing) so that the potential spread of infection can be minimised.

What additional precautions can drivers take?

You should employ regular cleaning practices at the end of each shift, as part of good hygiene practice.

In the event of a passenger spreading droplets (such as sneezing, coughing or vomiting), clean surfaces with appropriate disinfectant wipes so that the potential spread of infection can be minimised. If a passenger is spreading droplets (such as sneezing, coughing or vomiting) drivers may ask them to use tissues to cover their mouth to reduce the spread of illness.

Should drivers or passengers wear a face mask?

If you are healthy, you do not need to wear a mask.

People who are unwell with respiratory symptoms (for example, coughing and sneezing) and people who are suspected or confirmed to have COVID-19 should use a face mask to help contain infectious droplets.

acknowledgement icon
Acknowledgement of Country

We acknowledge the Traditional Custodians of the ACT, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

Last Updated: April 07 2020