Restrictions and advice

COVID-19 helpline 0262077244

Restrictions and operating advice

Select the sector below to confirm what you can and can’t do under COVID-19 restrictions and advice on how to keep customers and staff safe.

No matter what industry you are in there are a number of ways you can keep your customers, staff and community safe while trading including,

  • encouraging tap payments
  • using tape to mark 1.5 metre distances on the floor of your venue to encourage customers to follow social distancing guidelines
  • limiting the number of people allowed to stand inside a small space
  • staying home if you are unwell

More information on physical distancing and good hygiene can be found on the Protecting yourself and others page.

Industry specific COVID-19 restrictions

Animal services

Restrictions

Maintain:

  • Physical distancing of 1.5 metres
  • 4 square metres per person indoors
  • Hand hygiene
  • Frequent environmental cleaning and disinfection

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Find out what else the ACT Government is doing to support Canberrans.

Stop the Spread

Protect yourself and others

For further industry specific advice see Safework Australia

See the Resources page for printable posters about good hygiene that you can use in your business for customers and staff.

Auction houses

This sector will be impacted by easing restrictions from 11:59pm Friday 29 May, read the latest restriction FAQs for more information.

Restrictions

Permitted with no more than 10 people (excluding staff).

Maintain:

  • Physical distancing of 1.5 metres
  • 4 square metres per person indoors
  • Hand hygiene
  • Frequent environmental cleaning and disinfection

Auction houses are required to ask for a first name and contact phone number of all individuals in attendance. If the individual provides the details, auction houses must keep a record of the details along with a date and time at which the person attended, to assist with contract tracing efforts, if required.

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Find out what else the ACT Government is doing to support Canberrans.

Stop the Spread

Protect yourself and others

See the Resources page for printable posters about good hygiene that you can use in your business for customers and staff.

Body Corporate (residential complexes)

This sector will be impacted by easing restrictions from 11:59pm Friday 29 May, read the latest restriction FAQs for more information.

Restrictions

It is the responsibility of the body corporate to take reasonable steps to prevent a gathering occurring in the shared areas of the premises, such as the lifts, gym and pool areas.

Pools in body corporate managed buildings - permitted to open with no more than 10 people in each pool at any one time and no more than one swimmer per lane.

Gyms within body corporate managed building - closed

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Stop the Spread

Protect yourself and others

Body corporates should post signs reminding people about physical distancing in shared spaces. See the Resources page for printable posters.

Beauty, personal services and non-therapeutic massage

This sector will be impacted by easing restrictions from 11:59pm Friday 29 May, read the latest restriction FAQs for more information.

Restrictions

Beauty salons (tanning, waxing, nail services) - closed

Tattoo and body modification parlours - closed

Massage (non-therapeutic) - closed

Saunas/bath/spas - closed

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

ACT Health_COVID19_Guidance for Personal Services Businesses_8 May 2020

Find out what else the ACT Government is doing to support Canberrans.

FAQs

What is a therapeutic massage?

Massage services that have therapeutic value  include Remedial, Sports and Lymphatic massage services:

  • Remedial massage: this is massage for a person to treat or alleviate pain from a known health condition, such as chronic neck pain, or chemotherapy-related nausea.
  • Sports massage: this is massage for a person who has been playing or training in a sport and requires massage therapy to treat a muscle injury, for example.
  • Lymphatic massage: this is massage to treat lymphoedema (a condition which causes body tissues to swell), and which may be alleviated through therapeutic massage.
Community Support Services

Restrictions

Community support workers may visit an individual’s residence or clients as part of their service.

Maintain:

  • Physical distancing of 1.5 metres
  • 4 square metres per person indoors
  • Hand hygiene
  • Frequent environmental cleaning and disinfection

ACT Health Guidance for Community Support Providers

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Find out what else the ACT Government is doing to support Canberrans.

Stop the Spread

Protect yourself and others

For further industry specific advice see Safework Australia

See the Resources page for printable posters about good hygiene that you can use in your business for customers and staff.

Construction

Restrictions

Maintain:

  • Physical distancing of 1.5 metres
  • 4 square metres per person indoors
  • Hand hygiene
  • Frequent environmental cleaning and disinfection

Access Canberra_COVID19_advice for Construction Industry_9 April 2020

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Find out what else the ACT Government is doing to support Canberrans.

Stop the Spread

Protect yourself and others

See the Resources page for printable posters about good hygiene that you can use in your business for customers and staff.

For further industry specific advice see Safework Australia

FAQs

How can construction sites make sure that workers are safe, considering limited access to hand washing?

Employers are required to provide a safe workplace for all workers, including meeting the Health Directions requirements in relation to social distancing and personal hygiene.

In accordance with their individual risk assessments, employers should provide adequate hand washing facilities in order to mitigate the risks. If they are unable to adequately mitigate the risks then work activities should be modified, deferred or cancelled.

Workers on construction sites should practice physical distancing and wash their hands with soapy water or sanitiser as often as possible. People who are unwell should not go to work.

Entertainment, Arts and Cultural Venues

This sector will be impacted by easing restrictions from 11:59pm Friday 29 May, read the latest restriction FAQs for more information.

Restrictions

  • Cinemas, theatres and other entertainment venues - closed
  • Night clubs, bars and other night-time entertainment venues – closed
  • National institutions – closed
  • Galleries, museums and historical places - closed

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Find out what else the ACT Government is doing to support Canberrans.

Food businesses (cafes, restaurants and bars)

This sector will be impacted by easing restrictions from 11:59pm Friday 29 May, read the latest restriction FAQs for more information.

Restrictions

Takeaway and food delivery from restaurants, cafes and bars permitted.

Dining in permitted for up to 10 patrons at one time.

Maintain:

  • Physical distancing of 1.5 metres where possible
  • 4 square metres per person
  • Hand hygiene
  • Frequent environmental cleaning and disinfection

Food courts - closed except for takeaway or meal delivery.

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Find out what else the ACT Government is doing to support Canberrans.

Stop the Spread

Download the Dine-in Checklist for Cafes, Restaurants, Bars and Clubs

Protect yourself and others

See the Resources page for printable posters about good hygiene that you can use in your business for customers and staff.

ACT Health advice for Food Businesses

For further industry specific advice see Safework Australia

FAQs

Does the maximum of 10 for caf├ęs, restaurants and pubs apply for all size venues?

Yes. A maximum of 10 persons are permitted to be seated in restaurants and cafes.

The business must also maintain physical distancing including 4 square metres per person, hand hygiene and frequent environmental cleaning and disinfection.  This may result in fewer than 10 people being seated in small venues.

Does the one person per 4 square metre rule apply to both staff and patrons?

Yes. Businesses must ensure appropriate physical distancing measures are in place for staff and patrons. We are asking businesses and patrons to apply common sense and judgement during this time.

Does the maximum of 10 mean I can have 10 patrons inside and 10 patrons outside?

No. The maximum of 10 applies per premises, regardless of whether patrons are inside or outside.

Do the limits for cafes and restaurants apply to both takeaway customers and people dining in?

The 10 person limit applies to patrons dining in at restaurants, cafes and other hospitality venues. Businesses can still provide takeaway food and drink to people while ensuring physical distancing measures are implemented and monitored by staff.

How long can my customers stay, and can I have multiple sittings?

There is no mandated time limit for a customers’ stay.

The limit is 10 patrons at a time, so restaurants can have multiple sittings. You must allow 4 square metres per person. You should have a plan to maintain hygiene and physical distancing between customers.

Does the 10-person limit include children?

Yes.

Can I serve alcohol?

Yes, as long as it adheres with the licensing requirements for your premises.

Consumption of alcohol on premises can only be served to patrons who are dining-in.  Take away sales of alcohol are still permitted, subject to the venue’s licensing provisions.

What about restaurants in licenced clubs, pubs, RSLs and hotels?

The same 10-person limit applies to restaurants in licenced clubs, pubs, RSLs and hotels, where these venues provide a seated dining service.

Consumption of alcohol on premises can only be served to patrons who are dining-in. Take away sales of alcohol are still permitted, subject to the venue’s licensing provisions.

Can customers use the gaming facilities?

No. The easing of restrictions applies to seated dining in these venues only.

Can food courts now open, if restaurants and cafes can?

Food courts are closed for seated patrons.  However, food businesses within a food court can operate but only on a takeaway or meal delivery basis.

Funerals

This sector will be impacted by easing restrictions from 11:59pm Friday 29 May, read the latest restriction FAQs for more information.

Restrictions

Permitted with up to 20 mourners for indoor services or 30 mourners for outdoor services, excluding those conducting the service.

Maintain:

  • Physical distancing of 1.5 metres
  • 4 square metres per person indoors
  • Hand hygiene
  • Frequent environmental cleaning and disinfection

Access Canberra_COVID19_advice for Funeral Venues_9 May 2020

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Find out what else the ACT Government is doing to support Canberrans.

Stop the Spread

Protect yourself and others

See the Resources page for printable posters about good hygiene that you can use in your business for customers and staff.

FAQs

Am I able to have a wake following the funeral service?

Yes, however any indoor reception must adhere to the ACT’s restrictions on gatherings, which are now limited to a maximum of 10 people (including children).

Receptions held outdoors or in a residential home are permitted subject to gathering restrictions already announced.

Please refer to questions about outdoor gatherings or visiting people at home.

Physical distancing and good hygiene must be practised.

Applications to increase the number of attendees permitted at funeral can be made in writing to the Chief Health Officer. Please visit the information for funeral exemptions webpage for further details.

Gambling and gaming

Restrictions

Casinos - closed

Gaming and gambling venues - closed

Access Canberra_COVID19_advice for Gambling and Gaming venues_26 March 2020

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Find out what else the ACT Government is doing to support Canberrans.

Gyms and Indoor Fitness

This sector will be impacted by easing restrictions from 11:59pm Friday 29 May, read the latest restriction FAQs for more information.

Restrictions

All Indoor gyms including those within body corporate managed buildings and apartment complex’s - closed

No contact sport. i.e. Boxing with partner

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Find out what else the ACT Government is doing to support Canberrans.

FAQs

Why are gyms remaining closed?

The sharing of fitness equipment and surfaces coupled with a crowded and sweaty environment pose a serious risk for the potential spread of the COVID-19 virus.

Because my gym is closed can I run personal training sessions or boot camps outdoors instead?

Yes. One-to-one outdoor personal training sessions are allowed as long as physical distancing restrictions are respected.

Boot camps and outdoor fitness sessions of up to 10 people (excluding the instructor) are able to take place, with physical distancing of 1.5 metres between participants and other groups.

Participants should bring their own equipment to sessions where possible. For example, gym mat, hand weights, resistance bands.

If equipment needs to be shared, it will require proper cleaning and disinfecting during and between sessions.

No contact training or sports are allowed. For example, boxing with a partner.

See Outdoor fitness, personal training and bootcamps Factsheet – 10 May for further advice.

Hairdressers and barbers

This sector will be impacted by easing restrictions from 11:59pm Friday 29 May, read the latest restriction FAQs for more information.

Restrictions

Hairdressers and barbers must ask for a first name and contact phone number of all individuals that use their service. If the individual provides the details, they must be recorded with the date and time they attended and retained to assist tracking efforts if required.

Hairdressers and barbers, maintain:

  • Physical distancing where possible
  • 4 square metres per person
  • Hand hygiene
  • Frequent environmental cleaning and disinfection

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Find out what else the ACT Government is doing to support Canberrans.

Stop the Spread

Protect yourself and others

See the Resources page for printable posters about good hygiene that you can use in your business for customers and staff.

ACT Health_COVID19_Guidance for Personal Services Businesses_8 May 2020

FAQs

What records do hairdressers and barbers need to keep?

The Public Health Directions require hairdressers and barbers to ask for a first name and contact phone number of all individuals that use their service. If the individual provides the details, hairdressers and barbers must keep a record of the details, including date and time at which a person attended, to assist our contract tracing efforts, if required.

To view the relevant directions, see the Public Health Directions webpage.

Why do I need to keep these records?

It is recognised that not all hairdressers and barbers maintain the contact details or duration of service of people who have an appointment or who may walk into a salon or barber shop without a pre-existing appointment for services.

Therefore, to assist with contact tracing efforts, should there be a future case or outbreak of COVID-19, hairdressers and barbers are required to ask customers for their first name and contact details, and if provided, keep a record of those details and the date and time at which a person attended.  Records such as the name, contact details, date and time and duration of the service will assist with contact tracing efforts.

Healthcare workers

Find all information, advice, and updates for healthcare workers, visit the ACT Health website.

House Cleaning

Restrictions

Maintain:

  • Physical distancing of 1.5 metres
  • 4 square metres per person indoors
  • Hand hygiene

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Find out what else the ACT Government is doing to support Canberrans.

Stop the Spread

Protect yourself and others

See the Resources page for printable posters about good hygiene that you can use in your business for customers and staff.

ACT Health_COVID19_guidance for House Cleaners_March 2020

Outdoor Fitness - Bootcamps/personal training

Restrictions

Allow up to 10 people (including instructor)

Bring own equipment where possible (e.g. gym mat).

No sharing of equipment (e.g. weights, skipping ropes, balls).

Maintain:

  • Physical distancing of 1.5 metres
  • 4 square metres per person indoors
  • Hand hygiene
  • Frequent environmental cleaning and disinfection

Access Canberra_COVID19_advice for leisure and recreational facilities_9 May 2020

ACT Health_COVID19_Outdoor boot camps and personal fitness training Fact Sheet_10 May

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Find out what else the ACT Government is doing to support Canberrans.

Stop the Spread

Protect yourself and others

See the Resources page for printable posters about good hygiene that you can use in your business for customers and staff.

Pools

This sector will be impacted by easing restrictions from 11:59pm Friday 29 May, read the latest restriction FAQs for more information.

Restrictions

Commercial/private pools - permitted to open with no more than 10 people in each pool at any one time and no more than one swimmer per lane.

Government owned pools - closed

Pools within body corporate managed buildings and apartment complex’s - permitted to open with no more than 10 people in each pool at any one time and no more than one swimmer per lane.

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Stop the Spread

Protect yourself and others

FAQs

Can I recommence swim school programs or squad training at my pool?

Swim school program and squad training can return to training under the Phase 1 re-commencement of social sport. However, like all other users, access will be restricted (1 swimmer per lane/10 per pool) and sessions will be reduced to provide for access for all pool users. See Sport and Recreation website for more information.

Can parents/carers attend to watch swimming lessons?  

One parent or carer can be present per child with physical distancing to be observed.

Can I open my change rooms?

Decisions regarding communal spaces such as change rooms in non-government facilities is at the discretion of the owner/manager. Where these facilities are made available, it is recommended that venue-specific physical distancing and general hygiene principles are applied.

Real estate

This sector will be impacted by easing restrictions from 11:59pm Friday 29 May, read the latest restriction FAQs for more information.

Restrictions

Real estate auctions permitted with no more than 10 people (excluding staff)

Open house inspections and display homes permitted with no more 10 people (excluding staff)

  • Physical distancing of 1.5 metres required as well as 1 person per 4 square metres
  • For each open home, real estate agents (or private vendors) will be required to ask attendees for their first name and contact details, and if provided, keep this record together with the date and time at which the person attended. This information will assist with contact tracing efforts, if required.

Access Canberra_COVID19_advice for real estate industry_8 May 2020

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Find out what else the ACT Government is doing to support Canberrans.

Stop the Spread

Real estate industry factsheet

Protect yourself and others

See the Resources page for printable posters about good hygiene that you can use in your business for customers and staff.

Religious services

This sector will be impacted by easing restrictions from 11:59pm Friday 29 May, read the latest restriction FAQs for more information.

Restrictions

Private worship or small religious ceremonies with up to 10 people. Maintain:

  • Physical distancing of 1.5 metres
  • 4 square metres per person indoors
  • Hand hygiene
  • Frequent environmental cleaning and disinfection

Organised and/or scheduled services not permitted

Access Canberra_COVID19_advice for religious gatherings_9 May 2020

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Find out what else the ACT Government is doing to support Canberrans.

Stop the Spread

Protect yourself and others

See the Resources page for printable posters about good hygiene that you can use in your business for customers and staff.

Retail

Restrictions

All retail outlets permitted to open.

Maintain:

  • Physical distancing of 1.5 metres
  • 4 square metres per person indoors
  • Hand hygiene
  • Frequent environmental cleaning and disinfection

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Find out what else the ACT Government is doing to support Canberrans.

Stop the Spread

Protect yourself and others

See the Resources page for printable posters about good hygiene that you can use in your business for customers and staff.

For further industry specific advice see Safework Australia.

Strip clubs, brothels and escort agencies

Restrictions

Strip clubs, brothels and escort agencies - closed

Access Canberra_COVID19_advice for Strip clubs, brothels and escort agencies_25 March 2020

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Find out what else the ACT Government is doing to support Canberrans.

Taxis and rideshare

Restrictions

Maintain:

  • Hand hygiene
  • Frequent environmental cleaning and disinfection
  • Where possible, sit in the back seat furthest from the driver

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Find out what else the ACT Government is doing to support Canberrans.

Stop the Spread

Protect yourself and others

See the Resources page for printable posters about good hygiene that you can use in your business for customers and staff.

For further industry specific advice see Safework Australia

Weddings

This sector will be impacted by easing restrictions from 11:59pm Friday 29 May, read the latest restriction FAQs for more information.

Restrictions

Allowed with up to 10 people in attendance. This includes the couple but excludes those conducting the ceremony and the wedding photographer.

Maintain:

  • Physical distancing of 1.5 metres
  • 4 square metres per person indoors
  • Hand hygiene
  • Frequent environmental cleaning and disinfection

Access Canberra_COVID19_advice to wedding celebrants_9 May 2020

Support

A range of supports are available for businesses impacted by COVID-19 restrictions, see the Economic Survival package for more information.

Find out what else the ACT Government is doing to support Canberrans.

Stop the Spread

Protect yourself and others

See the Resources page for printable posters about good hygiene that you can use in your business for customers and staff.

acknowledgement icon
Acknowledgement of Country

We acknowledge the Traditional Custodians of the ACT, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

Last Updated: May 27 2020