Factsheet – Retail
Current restrictions in force are part of Step 3.2 of Canberra’s Recovery Plan are outlined in the page below.
Changes to restrictions are scheduled to come into effect at 9am Wednesday 2 December 2020. To find out more check the Changes to Restrictions page.
This information covers all retail outlets and markets.
The Restricted Gatherings Direction does not apply to a food market, supermarket, grocery store or shopping centre that is necessary for the normal business of those premises.
Retail stores are also excluded from the Direction, other than those businesses that are specifically mentioned (e.g. hairdressers, personal services and tattoo studios). The Direction provides a list of those businesses which are impacted.
Markets, other than food markets or supermarkets, are subject to the following gathering restrictions:
- 25 people across the entire venue OR
- If a venue wants to have more than 25 people, it can have:
- one person per four square metres of usable space in each indoor space (excluding staff)
- one person per two square metres of usable space in each outdoor space (excluding staff)
- maximum of 500 people for each space.
Notes on options above
- Do not exceed the capacity limit that applies under standard liquor or fire occupancy loading and regulatory conditions of the venue.
- Do not temporarily divide any usable indoor space or usable outdoor space for the purposes of calculating usable space.
- Usable space is defined as the space people can freely move around in; it does not include:
- restrooms, changerooms and similar areas
- areas occupied by fixtures, fittings, and displays
- stages and similar areas
- staff-only areas and areas that are closed off or not being used.
- An indoor space means an area, room or premises that is, or are, substantially enclosed by a roof and have floor to ceiling walls of solid construction.
- Have a COVID Safety Plan
- Collect contact details
- It is not a requirement for retailers to collect contact details.
- However, if retailers would like to request and record first name and phone number of people entering the shop, electronic recording is recommended.
- Use electronic recording if possible. The Check In CBR App is free and easy to use.
- For more information, see the factsheet about collecting and storing customer information.
- Put up signs
- Display a sign at the entrance saying how many customers can be on the premises.
- Place signs at the entry to each usable space saying how many customers can be in that space.
- Display messaging for customers to stay home if unwell.
- Find the signage that best suits your venue/event at our Business resources page.
- Manage the crowd
- Manage the flow of people to promote physical distancing, particularly where people enter and leave the business and around the sales registers.
- Encourage people or groups who don’t know each other to keep 1.5 metres apart.
- Keep COVID safe
- Take personal responsibility for your own safety.
- Keep 1.5 metres away from people or groups you don’t know.
- Maintain personal hygiene, including regular hand washing or sanitising.
- Stay home if you’re unwell and get tested if you have COVID-19 symptoms.
- Consider providing your name and contact number for contact tracing purposes if requested.
- Download the Check In CBR app so it’s easy to sign into participating Canberra venues when you visit.
- The Public Health Directions legislate how businesses can operate during the Public Health Emergency. Please keep up to date with the latest Public Health Directions because you may be fined if you don’t comply with them.
- Canberra’s Recovery Plan: Easing of Restrictions - our roadmap to recovery
- COVID Safety Plan - what it is and how to prepare
- Business resources - posters and other information to help you be COVID-safe
- Collecting and storing customer information - what you need to know
- Check In CBR App - it’s easy to register to use this free and easy to use app
- Keeping safe at work - information on how to keep your customers and staff safe
- WorkSafe cleaning checklist
- How to apply indoor and outdoor capacity rules in your business or venue
- Managing COVID-19 health risk—advice for employers and employees
- Safework Australia—National guide for safe workplaces: COVID-19
- COVID-19 infection control training and resources
- COVID-19 helpline - call 6207 7244
- Access Canberra advice about Stage 3.2 restrictions
- Access Canberra Business Liaison Team on (02) 6205 0900 - for further information on restrictions for venues
- Canberra Business Advice and Support Service - Business owners can receive up to four hours of free, tailored advice and access online business development resources. Call (02) 62973121.
The ACT Government is continuing to support the ACT community as we begin to cautiously re-open our society and economy and learn to interact as the COVID-19 pandemic continues.
Visit the Supporting local businesses page for the full detail of the support available for businesses and eligibility requirements.
Businesses in this sector may be eligible to receive:
- a freeze on annual increases to a range of government fees and charges
- six-month payroll tax waiver from April to September 2020
- a further payroll tax waiver for businesses unable, or essentially unable, to trade from 1 October to 31 December 2020 due to COVID-19 health related restrictions.
- interest free payroll tax deferrals until July 2022 (for businesses with Australia-wide wages of up to $10 million)
- a six-month payroll tax exemption for businesses who take on new or additional apprentices or trainees.
- rent relief for commercial property owner-operators and commercial property tenants
- rent relief for tenants of ACT Government owned properties
- a $750 electricity rebate (for small businesses); and
- free infection control training.
Find out what else the ACT Government is doing to support Canberrans on the Economic Survival Package page.
Find out more about the Commonwealth Government’s Economic Response to the Coronavirus on the Treasury website.