Families and households

The ACT Government is taking a range of actions and providing practical support, such as rebates and the freezing of some government fees to reduce pressure on household budgets.

Residential rates

The usual annual increase will not be applied to 2020-21 general rates bills. This combined with a $150 rebate to the fixed charge component of all 2020-21 residential rates bills means average residential general rates will not increase.

Rates will reduce for around two-thirds of homeowners. Some homeowners will notice an increase due to their land value going up.

The government has also

  • Frozen the Fire and Emergency Services Levy in 2020-21 at the current 2019-20 level; and
  • Delayed issuing 2019-20 quarter four residential general instalments and land tax assessments by four weeks, payable one month after issue.

You do not need to apply for these changes to take effect.

Hardship rates deferral arrangements

The ACT Revenue Office will implement a new process for rates deferrals for owner occupiers experiencing hardship because of COVID-19. No interest will apply to the deferred amount.

The deferral will be for 12 months where household income has been significantly (at least 25%) reduced by circumstances such as:

  • unemployment;
  • reduction in hours of work; or
  • a loss of small business income.

Eligibility criteria will include income testing (household incomes less than $160,000 before tax).

The ACT Government will reprioritise existing resources and provide any additional resources to the ACT Revenue Office to ensure quick and timely responses are provided to households seeking COVID-19 hardship support.

To apply for the deferral, homeowners will need to complete a simple online application form on the ACT Revenue Office website.

Residential tenancy relief

The government will provide a land tax and rates rebate to landlords of residential properties who reduce rents by at least 25 per cent for tenants impacted by COVID-19.

The rebate will be equal to 50 per cent of the rent reduction, capped at $1,300 per quarter (around $100 per week), for up to six months. This will provide rental relief to impacted tenants of up to $200 per week.

To access the rebate, landlords will need to complete a simple online application form on the ACT Revenue Office website.

Read the fact sheets for residential tenants, landlords and real estate agents which set out rights and obligations if a tenant cannot pay their rent due to the impact of COVID-19.

Government fees and charges

All 2020-21 vehicle registration, parking and public transport fee increases at the current levels.

More 2020-21 fees have been frozen at current levels, find out more on the Supporting local businesses and the economy page.

Household utilities and concessions

Households already receiving the Utilities Concession will receive an additional $200 rebate through their electricity bill.

This includes: Centrelink Pensioner Concession Card holders, Centrelink Low Income Health Care Card holders and Veteran’s Affairs Pensioner Concession Card or Gold Card holders.

This will be automatically applied to the next electricity bill in June or July 2020. You do not need to contact your electricity supplier.

The government will also contribute up to $250,000 to a new fund to assist households severely impacted by COVID-19.

Details on how the fund will operate will be determined in consultation with electricity retailers, who will asked to make a co-contribution in order to access the fund.

Utilities Network Facilities Tax

The government will freeze the Utilities Network Facilities Tax (UNFT) at the current  level. The UNFT is paid by utility providers and applies to any network facility on land in the ACT, including networks for transmitting and distributing electricity, gas, sewage, water and telecommunications.

Freezing the UNFT will enable utility providers to pass on savings to customers and support improved hardship measures for ACT customers.

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Acknowledgement of Country

We acknowledge the Traditional Custodians of the ACT, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

Last Updated: June 25 2020