Information for customers

From Saturday 6 March, it is mandatory for anyone older than 16 to check in with the Check In CBR app – download now!

We will be updating this page over the coming days with more information. Please check back soon.

To check in to a venue in the ACT using Check In CBR, please download the app. There isn’t a web form, as the app offers higher data security.

Get it on Google PlayDownload from the App Store

How to download and use the app

  1. Make sure you have a compatible phone or tablet device and your internet connection is switched on.
  2. Download the Check In CBR App from Google Play Store or the Apple App Store.
  3. Register your details (required for the first time only).
  4. At participating venues, open the app, select ‘Check In Now’ and hover your smartphone over the displayed QR code.
  5. Add in any additional people - those who are with you without their own device or app.
  6. When the check-in is complete, show venue staff the app successful check in screen.

3 different images of the screen within the Check-in CBR App

About the Check In CBR App

The Check In CBR app is a contactless, secure and convenient way for customers to sign into a Canberra venue.

The app helps protect the community by assisting with faster contact tracing. The app enables individuals to check-in to venues and have this data stored securely with ACT Health in the event contact tracing is needed due to a confirmed case of COVID-19 in the community.

Use of the app will help the ACT Health contact tracing team quickly identify and assist anyone who may have been exposed to COVID-19.

During the COVID-19 public health emergency non-essential businesses and undertakings are required by law to ask for the first name and phone number of people who attend their venue. Use of this app enables businesses to comply with these laws.

FAQs for customers

What is a QR code?
  • A QR code is like a barcode that can be read by a smartphone camera. A QR code consists of black and white squares, typically used for storing URLs or other information for reading by the camera on a smartphone. The Check In CBR app gives you the option of allowing your smartphone’s camera to scan the QR code when checking in. Alternatively, you can choose to manually enter the six-digit number, which is located next to the QR code on the venue QR code poster.
What happens to my information?
  • Information collected in the app goes directly to ACT Health and is stored for 28 days to assist with contact tracing (if required).
  • The privacy policy is available from within the app or on the ACT Check In CBR information website: www.health.act.gov.au/privacy.
How long is my information stored for?
  • Information collected in the app goes directly to ACT Health and is stored for 28 days to assist with contact tracing (if required).
What if I don't want to use the app?

Checking in is mandatory at venues and businesses that must have a QR code.

If you don't want to or can't use the app, ask the business or venue to check you in on your behalf using their business profile.

Should I still use the COVIDSafe App?
  • Yes.  The Check In CBR app compliments the COVIDSafe app.  The Check In CBR app is specific for customers to check in to a specific venue and have their details stored directly with ACT Health for contact tracing (if required). The COVID Safe app has a broader use and is not venue based. It is for use in other locations such as open spaces, parks and public transport.
Can I check in other people attending a business with me? 
  • The Check In CBR app provides you with the ability to check in multiple people at the same time. For example, if you were to attend a café with your family members (who don’t have devices), you could register yourself on your device and list additional people (including children) when checking in.
Is my phone compatible with the Check In CBR app?

The Check In CBR app is available on Apple iPhone, iPad and iPad touch operating iOS 10.0 or later. For Android users, the Check In CBR app is available for devices using Android 5+.

Why was an app developed vs QR code that links to a website?

QR Codes that link to websites and require people to enter their details can be exploited. For example a malicious user could print off a QR Code that directs a user to enter their details on a site with a similar look and feel.

When you use an app, the QR Codes are all recorded in the back-end of the system. If a user scans a QR Code that isn't validated in the back-end, they will receive an error message. This will then stop the user from being directed to a website that may be suspect, to provide their contact information.

Using a website also allows phishing attacks to occur, with the potential for a malicious QR Code to take the end user to a different website that may be suspect. Using the Check In CBR mobile app minimises the potential for phishing.

What's the cyber security aspects of the app?
  • The back-end is hosted in Microsoft Azure and has undergone security testing before being made available to the public. The app itself is only available via trusted sources: the Google Play Store and Apple App Store.
Do I have to use the Check In CBR app to scan a Check In CBR QR code?

Yes. For security purposes the QR code functionality was built within an app. QR codes on Check In CBR posters will only work when using the app, they will not work by opening your camera to scan.

Once you have downloaded the app, it’s only a couple of steps to check-in at venues.

Follow the five step process to download and use the app:

  1. Download the Check In CBR App from Google Play Store or the Apple App Store.
  2. Register your details (required for the first time only).
  3. At participating venues, open the app, select ‘Check In Now’ and hover your smartphone over the displayed QR code.
  4. Add in any additional people – those who are with you without their own device or app.
  5. When the check-in is complete, show venue staff the app successful check in screen.
Do all QR codes work in the Check In CBR app?

No. Only QR codes on Check In CBR posters in participating venues will work in the Check In CBR app.

acknowledgement icon
Acknowledgement of Country

We acknowledge the Traditional Custodians of the ACT, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

Last Updated: February 22 2021