Information for customers

It is mandatory for anyone older than 16 to check in with the Check In CBR app – download now!

Download the Check In CBR app

On 6 March 2021, checking into restricted businesses and venues became mandatory for everyone, staff and customers included.

Anyone who is 16 years or older must check in.

To check in to a business or venue in the ACT, please download the app.

Get it on Google PlayDownload from the App Store

There isn’t a web form, as the app offers higher data security.

There is no requirement to check out at this stage.

About the app

The Check In CBR app is a contactless, secure and convenient way for everyone to sign into a Canberra venue.

It is required by law to check in to a restricted business or venue, so if you see a Check In CBR QR code, you must check in.

The app helps protect the community by assisting with faster contact tracing.

Your data is stored securely with ACT Health and only accessed if a confirmed case of COVID-19 is found in the community and contact tracing is required.

How does the app work?

The app is compatible with Apple iPhone, iPad and iPad touch operating iOS 10.0 or later.

For Android users, the app is compatible devices using Android 5+.

Once it is installed on your phone, you can use it to scan Check In CBR QR codes displayed in businesses and venues.

You can also manually type the six-digit number, located near the QR code on the poster.

When you’re out and about, look for the Check In CBR posters with QR codes to check in.

The app records a date and time stamp and the location you checked into and sends this information to ACT Health.  This information is deleted after 28 days.

The ACT Health contact tracing team can access this information if a confirmed case of COVID-19 is found in the community.

What to do if you can’t use the app

Some people don’t have a smartphone or the internet connection on their phone needed to run the app.

If you are visiting a business or venue with a friend or relative that has the app on their phone, they can check you in as a guest.

You can also ask the business or venue to check you in using the app business profile that allows businesses and venues to check you in on your behalf.

When they check you in, they will ask for your name and a contact phone number to complete the check in process. This information goes directly to ACT Health and is not retained by the business on the device they use to check you in.

For more information about data and privacy, visit the Privacy and storing information section below.

Troubleshooting

Occasionally, the app may show an error.

Use the tips below to troubleshoot any errors that appear.

  • If the Wi-Fi you're connected to is slowing down the check in process, turn off your Wi-Fi and use your device's mobile data.
  • If you try checking in and the app gives a message that the QR code is not working, try scanning the QR code again or check in manually using the six digit number that is on the poster.
  • If your camera is unable to scan the QR code, check in manually using the six digit number that is on the poster.
  • If you're unable to check in with your phone for any reason, ask the staff at the business or venue to check you in on your behalf.

Privacy and storing information

The information collected when using the app will go directly to ACT Health for contact tracing, if required.

Your information is stored for 28 days, then deleted.

The business or venue does not store your details, even if they check you in on your behalf using the business profile. Your details go directly to ACT Health.

The privacy policy is available on the ACT Health website.

It is also available within the app’s menu.

FAQs for customers

What is a QR code?

A QR code is like a barcode that can be read by a smartphone camera.

A QR code consists of black and white squares, typically used for storing URLs or other information for reading by the camera on a smartphone.

The Check In CBR app gives you the option of allowing your smartphone’s camera to scan the QR code when checking in.

Alternatively, you can choose to manually enter the six-digit number, which is located next to the QR code on the venue QR code poster.

What happens to my information?

Information collected in the app goes directly to ACT Health and is stored for 28 days to assist with contact tracing (if required).

The privacy policy is available from within the app or on the Privacy page.

How long is my information stored for?

Information collected in the app goes directly to ACT Health and is stored for 28 days to assist with contact tracing (if required).

What if I don't want to use the app?

Checking in is mandatory at venues and businesses that must have a QR code.

If you don't want to or can't use the app, ask the business or venue to check you in on your behalf using the business profile.

Should I still use the COVIDSafe App?

Yes.

The Check In CBR app complements the COVIDSafe app.

The Check In CBR app is specific for customers to check in to a specific venue and have their details stored directly with ACT Health for contact tracing (if required).

The COVID Safe app has a broader use and is not venue based.

It is for use in other locations such as open spaces, parks and public transport.

Can I check in other people attending a business with me? 

The Check In CBR app provides you with the ability to check in multiple people at the same time.

For example, if you were to attend a café with your family members (who don’t have devices), you could register yourself on your device and list additional people (including children) when checking in.

Is my phone compatible with the Check In CBR app?

The Check In CBR app is available on Apple iPhone, iPad and iPad touch operating iOS 10.0 or later.

For Android users, the Check In CBR app is available for devices using Android 5+.

Why was an app developed vs QR code that links to a website?

QR Codes that link to websites and require people to enter their details can be exploited.

For example, a malicious user could print off a QR Code that directs a user to enter their details on a site with a similar look and feel.

When you use an app, the QR Codes are all recorded in the back-end of the system.

If a user scans a QR Code that isn't validated in the back-end, they will receive an error message.

This will then stop the user from being directed to a website that may be suspect, to provide their contact information.

Using a website also allows phishing attacks to occur, with the potential for a malicious QR Code to take the end user to a different website that may be suspect.

Using the Check In CBR mobile app minimises the potential for phishing.

What's the cyber security aspects of the app?

The back-end is hosted in Microsoft Azure and has undergone security testing before being made available to the public.

The app itself is only available via trusted sources, the Google Play Store and Apple App Store.

Do I have to use the Check In CBR app to scan a Check In CBR QR code?

Yes.

For security purposes the QR code functionality was built within an app.

QR codes on Check In CBR posters will only work when using the app, they will not work by opening your camera to scan.

Do all QR codes work in the Check In CBR app?

No.

Only QR codes on Check In CBR posters in participating venues will work in the Check In CBR app.

What if the QR code isn't working?

Occasionally, the app may show an error.

Use the tips below to troubleshoot any errors that appear.

  • If the Wi-Fi you're connected to is slowing down the check in process, turn off your Wi-Fi and use your device's mobile data.
  • If you try checking in and the app gives a message that the QR code is not working, try scanning the QR code again or check in manually using the six digit number that is on the poster.
  • If your camera is unable to scan the QR code, check in manually using the six digit number that is on the poster.
  • If you're unable to check in with your phone for any reason, ask the staff at the business or venue to check you in on your behalf.
Why don't people have to check out?

Check In CBR collects the information of people who were at a particular location on a particular day and time.

It is a vital tool in being able to quickly contact people who may have been exposed to COVID-19.

ACT Health believes this level of information is sufficient to assist in our contact tracing efforts and therefore a check out requirement is not required at this stage.

The app does not replace the important work of our contact tracers who collect much more detail about the movements of an individual who has been diagnosed with COVID-19.

Do I have to check in if I'll only be in a venue for a short time, such as picking up a takeaway meal or coffee? 

As a precautionary measure, we encourage everyone to check in, regardless of how long you're in the venue.

However, you must check in if you are in the venue for more than 15 minutes.

acknowledgement icon
Acknowledgement of Country

We acknowledge the Traditional Custodians of the ACT, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

Last Updated: April 09 2021