Information for businesses

From Saturday 6 March, it is mandatory for all restricted business activities to use the Check In CBR app – register now!

The Check In CBR app is a free, secure and convenient system that now has the ability for venues to check in patrons who are unable to do so themselves.

Register your business or venue now to ensure you can have the system up and running as soon as possible. It only takes a few moments to register.

If you have any questions about using the Check In CBR app in your business or venue, please contact the Access Canberra Business Liaison Line on 02 6205 0900.

It is mandatory for all restricted business activities to use the Check In CBR app.

We encourage non-restricted businesses and venues to also register and use the app.

For example, office blocks might like to register so office workers can check in on arrival.

It is the easiest and safest way to keep a record of your patrons for contract tracing.

It only takes a few moments to register and is free to use.

After you register, we will send you a QR code and a business or venue starter kit (including QR code posters) for your business.

The Check In CBR app helps you easily comply with public health directions.

You must also follow other requirements that apply to restricted businesses and venues, including having a COVID Safety Plan.

If you have more than one business or venue, you must register each one and have a different QR code for each.

Business and venue starter kit

The business and venue starter kit includes both digital and print copies of:

  • A letter from the Chief Health Officer providing you with a link to a video showing you how to use the business profile function in the Check In CBR app.
  • QR code posters. You are required to display your QR code in easy-to-find places for your patrons to check in.
  • Social media tiles sent to you via email for you to use on your social media accounts to let your customers know you are using the app.
  • An information flyer for your staff.
  • An information flyer for your customers.

Transitioning from paper records to Check In CBR

If you have a restricted business or venue and haven’t been using the Check In CBR app, you must transition to using the app.

You have until Saturday 6 March 2021 to register.

What you need to do

  1. Register for the Check In CBR app.
  2. Follow the advice about using the app at your business or venue.
  3. Keep your paper and/or digital records for 28 days after you transition to using the app, in case ACT Health needs to use previously collected records for contact tracing.

Using the app at your business or venue

It is mandatory for all restricted business activities to use the Check In CBR app.

It is also mandatory for your patrons to check in if they are aged 16 years or older.

There is no option to keep paper records or your own digital records.

Businesses must use their best endeavours to require patrons to check in, this could include:

  • Active monitoring of points of entry.
  • Requesting that patrons show staff the ‘green tick’.
  • Signage or messaging in clear view advising of the need to check in. There is a range of posters and flyers on the Signs and factsheets page that may be useful in your business.

Talking to patrons about using Check In CBR

If a patron refuses to check in, businesses should highlight the importance of the check in requirements to assist the contact tracing efforts, and to keep the community safe and business open.

Businesses may also want to remind patrons of their legal obligation to check in, and potential penalties for failing to do so.

A patron may face a fine of $1,000 if they fail to comply with the check in requirement.

A public health direction is like a law. Like any other law, we all have an obligation to comply with the public health direction

If you knowingly let a patron aged 16 years or older in to your premises without ensuring they check in, you will be in breach of the public health direction.

For businesses owned by an individual the fine is $1,000, and for businesses owned by a corporation the fine is $5,000.

Businesses and venues can also prepare their patrons before they arrive:

  • Include checking in with Check In CBR as a part of your business or venue’s standard terms and conditions of entry. If you have a website, make this available on your website.
  • If you have a social media presence, edit your bio or ‘about’ section to include the requirement to check in on arrival.
  • Add a note to your online booking form that says you require patrons to check in using the Check In CBR app on arrival.
  • Include instructions about checking in using Check In CBR in your booking confirmation emails.
  • When patrons book over the phone, have a script for your employees to remind patrons they need to check in using the app on arrival.

If a patron doesn't want to or can't check in using their own device, check out the instructions for using your business profile for more information.

Displaying your QR code

Display the QR code poster at the entrance of your venue or another convenient location so patrons can access it easily.

You may want to have a staff member nearby who can assist patrons and confirm they have checked in.

Print your posters in A4, in colour, and display in multiple accessible locations.

Patrons checking in themselves

Patrons must check in at your business or venue.

When checking in themselves, they open the Check In CBR app, select ‘Check In Now’, hover their phone camera over the QR code, and select ‘check in’.

This will store their information directly with ACT Health for contact tracing (if required).

Their information is stored by ACT Health for 28 days and then deleted.

Once they check in, you can ask your patrons to show your staff a successful check in app screen on their phone (the green tick).

If a patron is having trouble checking in, you can also check patrons in on their behalf using the business profile function in the app.

Checking patrons in on their behalf

If any of your patrons are not able to use the Check In CBR app, you must use the business profile function in the app to check them in.

Devices should not be handed to patrons to enter their personal details as this creates a hygiene risk. Instead, have your staff operate the device.

Businesses and venues that must use the app

All restricted activities, gatherings, business or undertakings as defined in the public health direction must use the Check In CBR app.

This includes:

  • licensed venues
  • nightclubs
  • restaurants or cafés
  • food courts
  • gyms, health clubs, fitness or wellness centres, bootcamps, personal trainers
  • sporting activities
  • swimming pools
  • community centres or facilities
  • event or conference centres
  • indoor or outdoor play centres, arcades or amusement centres
  • musical rehearsals (including choirs, bands and orchestras)
  • gambling or gaming venues, including casinos
  • hairdressers or barbers
  • nail salons
  • tattoo or body modification studios
  • beauty therapists, tanning or waxing services
  • day spas or places that provide massage or steam services
  • strip clubs, brothels or escort agencies
  • real estate auctions, display homes or open homes
  • places of worship, including for a religious ceremony
  • weddings and funerals
  • libraries, galleries, museums, national institutions, historic sites
  • outdoor amusement parks or attractions
  • cinemas or movie theatres
  • concert venues, theatres, arenas, stadiums or auditoriums

Privacy and storing information

The information collected when using the app will go directly to ACT Health for contact tracing, if required.

Your business or venue does not store your patrons’ details.

The privacy policy is available on the ACT Health website.

It is also available within the app’s menu.

Troubleshooting

Errors with your QR code

If the QR code doesn’t scan, ask your patrons to manually enter the six-digit number on the QR code poster.

Your patrons can also follow the tips below to troubleshoot the app on their phone.

  • If the Wi-Fi you're connected to is slowing down the check in process, turn off your Wi-Fi and use your device's mobile data.
  • If you try checking in and the app gives a message that the QR code is not working, try scanning the QR code again or check in manually using the six digit number that is on the poster.
  • If your camera is unable to scan the QR code, check in manually using the six digit number that is on the poster.
  • If you're unable to check in with your phone for any reason, ask the staff at the business or venue to check you in on your behalf.

If there are still problems, you can check patrons in on their behalf using the business profile function in the app.

If the Check In CBR app service is disrupted, you must keep a written record of:

  • your patrons' first names
  • a contact number for each patron
  • the date and time the patron attended the premises.
  • You must store this information for 28 days and produce the record if requested by an authorised person.

Collecting a written record of patron details must only occur if it is not possible to use the app due to technical issues.

Technical support

If you are experiencing issues with your QR code or app, please contact the Digital Solutions Support team at ACT Health.

Call 02 5124 5000 during business hours or email the team at Digital.Support@act.gov.au.

FAQs for businesses

What is the benefit of registering my business to use the Check In CBR app?

Businesses and venues using the app don't need to manually collect information and don't need to store that information.

The data goes directly to ACT Health.

Using the Check In CBR app provides ACT Health with the ability to quickly and accurately contact trace should there be a new case reported in the ACT.

ACT Health will only access the data if it is required for contact tracing purposes.

How do I set up my business with a QR code?

You will need to register to use the app.

Once registered, a QR Code and business starter kit (including QR code posters) will be provided for your venue.

I have multiple businesses; do I need to set up multiple codes or can I use one for all of them?

Yes.

Each QR code is assigned to a physical address so each location/venue of a business will require a separate registration and QR code.

What are my responsibilities with customer information? 

The data collected goes directly to ACT Health, where it is stored securely and deleted after 28 days.

You won’t be collecting patron information.

What if my customers do not want to use the QR code? 

Checking in to restricted businesses and venues is mandatory for your patrons.

There is no option to keep paper records.

Businesses must use their best endeavours to require patrons to check in, this could include:

  • Active monitoring of points of entry.
  • Requesting that patrons show staff the ‘green tick’.
  • Signage or messaging in clear view advising of the need to check in.

If a patron refuses to check in, businesses should highlight the importance of the check in requirements to assist the contact tracing efforts, and to keep the community safe and business open.

Businesses may also want to remind patrons of their legal obligation to check in, and potential penalties for failing to do so.

That is a person may face a fine of $1,000 if they fail to comply with the check in requirement.

How long will my customers details be stored with my business? 

The data collected goes directly to ACT Health.

You won’t be collecting or storing the patron information.

ACT Health stores the data for 28 days and only accesses the information if contact tracing is required.

What if my customers experience errors using my QR code? 

If the QR code doesn’t scan, the six-digit number located on the QR code poster at your venue can be entered manually into the app instead.

If there are still problems, you can check your patrons in on their behalf using the business profile function in the app to check them in.

Devices should not be handed to patrons to enter their personal details as this creates a hygiene risk. Instead, have your staff operate the device.

Do I still need a COVID Safety Plan if I have the QR code for customers? 

Yes, you are still required to have a COVID Safety Plan as maintaining a register of patrons is only one aspect of the Plan.

Your COVID Safety Plan should outline how you will use your best endeavours to ensure that patrons check in.

COVID Safety Plan information can be found on the Becoming COVID safe page.

I don’t have a QR code or COVID Safety Plan, where should I start? 

To obtain a QR code you need to register.

COVID Safety Plan information can be found on the Becoming COVID safe page.

What should I do if the Check In CBR app isn't working?

The app might not work if your internet connection is disrupted, or the app service is disrupted.

If this happens at your business or venue, you must keep a written record of:

  • your patrons' first names
  • a contact number for each patron
  • the date and time the patron attended the premises.

You must store this information for 28 days and produce the record if requested by an authorised person.

Collecting a written record of patron details must only occur if it is not possible to use the app due to technical issues.

I’m having issues with my venue code, who do I contact? 

The Check In CBR app is supported by the Digital Solutions Support team at ACT Health.

For assistance please phone (02) 5124 5000 or email Digital.Support@act.gov.au.

acknowledgement icon
Acknowledgement of Country

We acknowledge the Traditional Custodians of the ACT, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

Last Updated: March 05 2021