Becoming COVID Safe

ACT Business support services

Businesses are encouraged to contact these services for support or advice.

Access Canberra Business Liaison Line – (02) 6205 0900

Practical advice for businesses operating through changed arrangements due to COVID-19.

Canberra Business Advice and Support Service – (02) 6297 3121

Up to four hours of free, tailored advice and access to online business development resources for business owners.

Business Resource Kit

The Business Resource Kit supports businesses to operate safely. It includes guidelines for creating a COVID Safety Plan, posters for business premises, fact sheets and case studies to provide up to date information and clear advice. These can be found on the Resources page.

COVID Safe business case studies

ACT businesses are working hard to ensure they operate safely, for both their staff and patrons. Check out the case studies from some local businesses.

COVID Safety Plan

Several business categories are required to develop and follow a COVID Safety Plan.

To confirm whether your business requires a plan, visit our Business Hub.

Collecting patrons' contact details

The Public Health Directions state that a number of businesses and undertakings are required to ask all clients for their first name and phone number, and record these details along with the date and time they attended the venue. Details can be securely destroyed after 28 days.

We understand the process of collecting information from every patron is time-consuming, and your effort is acknowledged and appreciated as we work together to slow the spread of COVID-19.

Most customers are now aware of the requirements for businesses to request their details for contact tracing, and are happy to oblige; however, some may have privacy concerns.

For example, an A4 notebook left out the front of a restaurant with all seated guests' details on display for the next person to see, copy, take a photo of; or handing over an electronic device for patrons to enter their own information, is highly discouraged.

Physical and electronic security must be considered to help guarantee that your patrons' personal information is secure and the workspace can facilitate good privacy practices.

Check In CBR App

The Check In CBR app is a contactless, secure and convenient way for customers to sign into a Canberra venue. Use of this app enables venues to comply with contact tracing requirements under the Public Health Directions. For more information about the app and how to register your venue, visit the Check In CBR page.

Paper-based collection

Consider having a staff member collect patrons' details on arrival (or once they are seated) on a form that is kept private from other patrons.

Once filled in, the forms should be kept in a place that is secure and out of sight of other patrons and unauthorised persons.

Electronic collection

Businesses collecting personal data via electronic means (such as an iPad) must ensure systems are privacy-compliant.

Devices should not be handed to patrons to enter their personal details as this creates a hygiene risk. Instead, have your staff operate the device.

Ensure passwords are regularly changed and your application protects data against unauthorised access.

Some businesses are using QR codes to collect customer details. A QR code is just like a barcode, with information that can be read by a smartphone camera.

QR codes are convenient for businesses and customers. They also provide a hygienic, contactless way of signing into a venue.

Businesses can find QR code guest registration services by searching online, or if you have an IT services provider, ask them for advice. Make sure you read the full terms and conditions of the service carefully.

For more information, download the Factsheet about collecting and storing customer information.

Signage for businesses

A range of posters are available to help guide customers and staff. Visit the Signage and factsheets page to view and download.


These factsheets support businesses to safely operate their business. Visit the Signage and factsheets page to view and download.

Infection control training and resources

ACT businesses should consider how they will keep their workers, themselves and others safe while trading.

Several business categories are required to develop and follow a COVID Safety Plan.

Business should also consider additional measures such as infection control training, which can show them how to implement infection control policies and procedures.

Find out more on the Infection control training and resources page.

Other support services

Australian Government Support

Visit for eligibility, criteria, timings, and information about:

Further information is available on the Coronavirus information and support for business page.

Australian Government Business Hotline – 13 28 46

The Australian Government has a dedicated hotline to provide support to small and medium businesses impacted by COVID-19.

Other information sources

acknowledgement icon
Acknowledgement of Country

We acknowledge the Traditional Custodians of the ACT, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

Last Updated: September 18 2020