Becoming COVID Safe

ACT Business support services

Businesses are encouraged to contact these services for support or advice.

Access Canberra Business Liaison Line – (02) 6205 0900

Practical advice for businesses operating through changed arrangements due to COVID-19.

Canberra Business Advice and Support Service – (02) 6297 3121

Up to four hours of free, tailored advice and access to online business development resources for business owners.

Business Resource Kit

The Business Resource Kit supports businesses to operate safely. It includes guidelines for creating a COVID Safety Plan, posters for business premises, fact sheets and case studies to provide up to date information and clear advice. These can be found on the Resources page.

COVID Safe business case studies

ACT businesses are working hard to ensure they operate safely, for both their staff and patrons. Check out the case studies from some local businesses.

COVID Safety Plan

Several business categories are required to develop and follow a COVID Safety Plan.

To confirm whether your business requires a plan, visit our Business and work page.

Check In CBR App

The Check In CBR app is a contactless, secure and convenient way for customers to sign into an ACT venue.

Use of this app is now mandatory for businesses and venues, as well as patrons.

For more information about using app, transitioning from paper records, and how to register your venue, visit the Check In CBR page.

Signage for businesses

A range of posters are available to help guide customers and staff. Visit the Signage and factsheets page to view and download.


These factsheets support businesses to safely operate their business. Visit the Signage and factsheets page to view and download.

Infection control training and resources

ACT businesses should consider how they will keep their workers, themselves and others safe while trading.

Several business categories are required to develop and follow a COVID Safety Plan.

Business should also consider additional measures such as infection control training, which can show them how to implement infection control policies and procedures.

Find out more on the Infection control training and resources page.

Other support services

Australian Government Support

Visit for eligibility, criteria, timings, and information about:

Further information is available on the Coronavirus information and support for business page.

Australian Government Business Hotline

The Australian Government has a dedicated hotline to provide support to small and medium businesses impacted by COVID-19.

Call them on 13 28 46 between 8am and 8pm, Monday to Friday, across Australia.

Other information sources

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Acknowledgement of Country

We acknowledge the Traditional Custodians of the ACT, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

Last Updated: February 19 2021